Order Fulfillment Specialist / Order entry / Oracle Order / Logistics ship customer order

In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.

The OTR role includes order entry in multiple systems, ensuring all compliance requirements are completed prior to processing the DC and Pick and proper logistics to ship the customer order. 

Then ensuring the correct billing is completed for the customer order. 

Essential Responsibilities

Quality Specific Goals: 

• Plan and pro-actively manage the entire process of fulfilling a customer order from order entry to collection to ensure that customer requirements are met. 

• Establish and maintain communication with the appropriate individuals throughout the process 

• Implement changes as required for each order followed 

• Confirms customer requested date and plan 

• Own and update timely key dates using local operating mechanisms and reports 

• Give shipping and billing instructions in accordance with order terms and conditions 

• Follow up on collections issues due to OTR 

• Manage and process orders for AMB sales teams

• Aware of and comply with the Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position 

• Complete all planned Quality & Compliance training within the defined deadlines 

• Identify and report any quality or compliance concerns and take immediate corrective action as required 

• Comply with EHS & Quality System regulations and policies 

• Perform other duties and/or special projects as assigned

Desired Characteristics 

• Entry level position, ability to learn and take charge personality

• Experience in order management

• Customer Satisfaction Oriented

• Team player

• Committed to deliver

• Ability to learn and use systems and work in a matrix environment

• Excellent verbal and written communication

• Knowledge of Oracle Order ship build system

• Understanding of the OTR process

• Proficient at understanding how the order entry and approval processes work

• Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers

• Self-starter with the ability to learn and work independently and manage competing priorities

• Ability to work under pressure and meet deadlines

• Strong interpersonal skills, with evidence of teamwork and collaboration

• Superior attention to detail

• Change Orientation: Demonstrated ability to adapt to business and functional changes and offer suggestions for process improvement

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.