Order Care Leader

Ninja

Riyadh, Riyadh Province, Saudi Arabia permanent

Posted: March 15, 2026

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Quick Summary

We are seeking an experienced Order Care Leader to oversee daily operations, resolve escalations, and improve processes to drive initiatives that enhance the overall rider experience.

Required Skills

Leadership Customer Service Operations Management Problem Solving Data Analysis Training Development Team Management Communication Continuous Improvement

Job Description

We are looking for an experienced Order Care Leader to join our Last Mile team. The role is responsible for leading a team of Rider Care Agents and ensuring the delivery of high-quality support to riders. The ideal candidate will oversee daily operations, resolve escalations, improve processes, and drive initiatives that enhance the overall rider experience.

Key Responsibilities

• Lead and support a team of Rider Care Agents to deliver excellent rider support.
• Oversee daily rider care operations, including inquiries, escalations, and issue resolution.
• Collaborate with cross-functional teams to improve processes and rider experience.
• Analyze rider feedback and operational data to identify improvement opportunities.
• Develop and deliver training programs for Rider Care Agents.
• Promote a culture of continuous improvement and high performance within the team.

Requirements:
• Bachelor’s degree in Business Administration, Management, or a related field.
• Previous experience in customer service, support operations, or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong problem-solving skills and attention to detail.
• Ability to analyze data and generate insights to improve operations.

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