Order Approval Supervisor (East Coast)

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 12 successful locations launched nationwide in under 5 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.

We are seeking an Order Approval Supervisor for our centralized team. The ideal candidate will live on the East Coast and be able to work in EST time zone. The Order Approval Supervisor is a hands-on, working supervisor responsible for completing order review and funding approval work while providing daily frontline leadership to the centralized Order Approval team. This role balances individual production with team oversight, quality control, and real-time issue resolution to ensure sold projects move efficiently and accurately from sale to installation readiness.

Key Responsibilities of Order Approval Supervisor:

Order Review & Approval (Individual Production)

• Maintain an active individual workload reviewing and approving sold projects in alignment with established SLAs.
• Review contracts, measurements, materials, pricing, and documentation to ensure accuracy and installation readiness.
• Create or validate complete material lists and verify job costing accuracy.
• Create orders in ERP / NetSuite / Bios and ensure timely submission.
• Approve standard and complex orders within defined supervisor approval parameters

Team Supervision & Daily Execution

• Provide day-to-day supervision of Order Approval Specialists while maintaining personal production targets.
• Assign and balance workloads; monitor queues, aging, and rework to prevent backlogs.
• Provide real-time guidance, clarification, and coaching during the order review process.
• Serve as the first escalation point for complex or out-of-parameter orders.

Quality Control & Escalation

• Ensure consistent application of centralized approval standards.
• Resolve exceptions related to measurements, pricing, scope, or material requirements.
• Escalate margin-impacting or policy-related issues to the Manager as appropriate.
• Provide feedback to Sales Managers and Sales Representatives on recurring documentation or pricing issues.

Coaching & Development

• Support onboarding and ongoing training of Order Approval Specialists.
• Reinforce process standards, system usage, and quality expectations.
• Identify performance or skill gaps and partner with the Manager on development actions.

Cross-Functional Communication & Improvement

• Maintain timely communication with Sales, Finance, Installation, and Operations teams to resolve holds.
• Track and report key metrics (cycle time, error rates, rework).
• Identify trends and recommend process improvements to leadership.
• Other duties as assigned.

Compensation is based on experience $60,000+

Requirements:
Requirements of Order Approval Supervisor:

• Must have 3+ years of experience of Customer Service, Order Entry, contract management experience.
• Proven experience in a supervisory or leadership role.
• Strong team-building skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and problem solving skills.
• Construction, Remodeling or home improvement experience (preferred).

Benefits:
• Paid time off (PTO)
• 401(k) with matching program
• Medical insurance
• Dental insurance
• Vision insurance
• Health savings account
• Life insurance