Oral Surgery Patient Coordinator (Registered Nurse)

Job Title: Oral Surgery Patient Coordinator (RN)

Position type: Full-Time

Work hours: 8:00 AM to 5:00 PM Pacific Daylight Time

Work days: Monday to Friday

Salary: $5 - $6 per hour, depending on experience

Job code: ST-OS

Workplace: Remote

Preferred Candidate Location: Philippines

Our client is a busy oral surgery practice seeking a dependable and clinically knowledgeable Oral Surgery Patient Coordinator (RN) to support patient scheduling, surgical preparation, and administrative coordination. This role is critical to ensuring patients are fully prepared before procedures and that the clinical team can operate efficiently without delays.

The Oral Surgery Patient Coordinator will manage patient scheduling, documentation workflows, and pre-operative and post-operative coordination. Patients must complete medical forms, consent documents, insurance verification, and payment preparation prior to surgery. Ensuring these steps are completed in advance helps maintain smooth clinic operations and improves patient outcomes.

Because oral surgery procedures often involve anesthesia, medication review, and coordination with other healthcare providers, the client requires a

Registered Nurse (RN) with experience reviewing medical histories, understanding medication lists, and coordinating care with other medical professionals when necessary. Familiarity with medical and dental terminology is essential for effective communication with patients and providers.

The ideal candidate is highly organized, proactive, and comfortable managing multiple patient processes simultaneously. This role also requires strict adherence to HIPAA compliance, as the coordinator will be responsible for handling sensitive patient information and ensuring it is managed securely.

In addition to surgical coordination, the Oral Surgery Patient Coordinator will support the treatment coordinator with administrative tasks, maintain organized patient records, and help ensure accurate communication between patients, providers, and internal staff.

Scope of Work / Responsibilities

• Manage appointment scheduling and patient reminders
• Coordinate completion of new patient forms, consent forms, and payment requirements prior to appointments
• Maintain and organize patient records and documentation
• Respond to patient inquiries and correspondence
• Coordinate communication between patients and healthcare professionals
• Assist with pre-operative and post-operative patient coordination
• Ensure required medical clearances and health documentation are completed prior to surgery
• Support the treatment coordinator with administrative tasks and documentation preparation
• Prepare reports, spreadsheets, and documentation trackers
• Maintain accurate information within the Open Dental practice management system
• Assist with insurance coordination and EOB processing
• Ensure all patient communication and records follow HIPAA compliance standards

Top 3 Priorities

• Appointment Scheduling & Patient Coordination: Ensuring patients complete required forms, consent documentation, and payment prior to their visit is critical to maintaining smooth clinic operations and preventing appointment delays.
• HIPAA Compliance & Reliability: Strict confidentiality and accuracy when handling patient information are essential. The practice requires someone who can be trusted with sensitive medical records and protected health information.
• Pre-op and Post-op Coordination: The coordinator must understand oral surgery workflows and assist patients with preparation steps, including medical clearances, surgical instructions, and follow-up coordination.

Key Performance Indicators (KPIs):

• Timely completion of assigned tasks with high accuracy
• Productivity metrics and workflow efficiency
• Patient-facing outcomes such as reduced appointment delays
• Reliability and consistency when managing patient data
• Compliance with HIPAA and data privacy protocols

Requirements:
Required Skills and Experience:

• Registered Nurse (RN) license required
• Experience reviewing patient medical histories and medication lists
• Basic familiarity with medications commonly used in surgical or dental settings
• Familiarity with medical and dental terminology, particularly related to oral surgery
• High level of reliability and proactiveness
• Strong critical thinking and problem-solving ability
• Knowledge of oral surgery terminology and workflows
• Excellent communication skills for patient and provider coordination
• Strong understanding of HIPAA compliance and patient confidentiality
• High attention to detail and organizational ability
• Ability to manage complex, multi-step patient processes
• Ability to work independently with minimal supervision
• Strong focus and productivity in a remote work environment

Relevant Professional Experience:

Candidates with experience in the following roles are strongly preferred:

• Medical Receptionist
• Medical Scribe
• Patient Care Coordinator
• Dental Receptionist
• Healthcare Administrative Assistant

Experience in medical, dental, or oral surgery environments is highly preferred.

Systems & Tools Experience:

• Experience with the following tools is preferred:
• Open Dental (primary practice management system)
• Delta Dental insurance integration (EOB processing)
• Zoom phone system

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits:
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.