Oracle Service Delivery Manager

For over 29 years, Version 1 has partnered with leading global brands to deliver digital, cloud, and enterprise application solutions that drive business success. We are proud to be recognised as: 

• Oracle Innovation Partner of the Year 2023 (EMEA) 
• Microsoft Global Partner of the Year (Modernising Applications) 
• AWS Collaboration Partner of the Year (EMEA) 
• One of the Best Workplaces for Women in the UK & Ireland (2023) 

With 3,700+ people and revenues exceeding €347m/£302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe. 

Oracle Service Delivery Manager

Lead Finance ERP Delivery. Drive Customer Success. Grow Strategic Accounts.

Are you an experienced Service Delivery leader with a background in Finance ERP systems—such as Oracle EBS Financials, Oracle ERP Cloud, SAP, or Workday?

Do you want to play a key role in delivering high-quality services, building lasting client relationships, and driving growth within strategic accounts?

Join Version 1, an award-winning Oracle partner with over 700 specialists globally, delivering Finance, Supply Chain, and HR transformation programmes across a wide range of industries.

We are looking for a Service Delivery Manager who brings strong Finance ERP domain experience, combined with commercial awareness and leadership capability, to join our growing Enterprise Applications Practice.

Why This Role?

You will:

• Leverage your Finance ERP expertise across Oracle and other leading platforms
• Own and grow strategic customer relationships
• Work with modern cloud technologies and large-scale ERP programmes
• Drive both delivery excellence and commercial outcomes
• Join a collaborative, people-first consultancy environment

Key Responsibilities

Customer & Service Leadership

• Act as the customer champion, ensuring high-quality service delivery and satisfaction
• Lead Service Reviews, manage escalations, and maintain strong stakeholder relationships
• Drive Continual Service Improvement (CSI) initiatives
• Ensure compliance with ISO 20000 and service standards

Commercial & Financial Management

• Own monthly and quarterly forecasting (costs, revenues, profitability)
• Identify and drive growth opportunities within existing accounts
• Support and lead bid and sales activities

Operational Delivery

• Define and execute service delivery strategy with senior stakeholders
• Ensure effective resource planning and team structure
• Manage risk, knowledge, and service continuity
• Contribute to service design and implementation

People Leadership

• Lead, mentor, and develop delivery teams
• Manage utilisation, performance, and engagement
• Foster a high-performing, collaborative culture

What We’re Looking For

Core Experience

You will have:

• Strong background in Finance ERP systems, including:• Oracle EBS Financials or Oracle ERP Cloud
• OR other enterprise Finance platforms such as SAP or Workday

• Proven experience in service delivery, account management, or managed services
• Experience delivering or supporting ERP transformation programmes

Key Skills

You will have:

• Strong commercial acumen with experience driving revenue growth
• Expertise in financial forecasting (revenue, cost, gross profit)
• Excellent stakeholder management and communication skills
• Strong analytical and decision-making ability
• Experience in process-driven / ITIL-aligned environments

Leadership Attributes

You will be:

• Proactive, self-starting mindset
• Comfortable challenging stakeholders and driving outcomes
• Curious, adaptable, and solutions-focused
• Ability to inspire teams and lead through complexity

What Sets You Apart

You will have:

• Experience across multiple ERP platforms (Oracle + SAP/Workday)
• Strong understanding of Finance processes (GL, AP, AR, P2P, R2R, etc.)
• Track record of improving customer satisfaction and service performance

Summary

A leadership role for a commercially minded Service Delivery Manager with Finance ERP expertise, responsible for delivering exceptional service, strengthening client relationships, and driving growth across strategic accounts.

Why Version 1

• Be part of a global Oracle practice of 700+ specialists
• Over 500+ certified professionals across the entire Oracle ecosystem
• Work on large-scale, multi-pillar enterprise Oracle Cloud programmes
• Work with a high-performing, collaborative Oracle practice
• Oracle Innovation Partner of the Year 2023 (EMEA) 
• We provide end-to-end Oracle business transformation services, including consulting and advisory services, implementation, integration and managed services
• Our expertise in OCI enables us to deliver scalable, flexible, and high performance cloud solutions to the unique needs of our clients
• Join an award-winning consultancy recognised for innovation and delivery excellence
• Clear career progression, strong leadership support, and genuine investment in your growth
• A culture that values expertise, autonomy, and doing things properly
• Strong career progression & mentorship through our Strength in Balance and leadership programmes, including quarterly Pathways Career Development reviews. 
• Significant training budget for certifications and further education. 
• Version 1 Annual Excellence Awards & Call-Out recognition platform celebrating achievement. 
• Moments that matter & enhanced maternity/paternity leave policies to support your journey. 
• Active ESG & CSR initiatives, allowing you to give back through fundraising, volunteering, and diversity, inclusion & belonging programmes.

Benefits include: 

• Quarterly performance-related profit share 
• Hybrid / Remote working flexibility 
• Pension, private healthcare, life assurance cover 
• Certified Great Place to Work for 10+ years running 

This is hybrid based with occasional travel to your nearest base office. 

Ashley Billington, Head of Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM) 

+447840839370 

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We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers 

Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!