Operations Team Leader

Job Title: Operations Team Leader – Waste Management & Recycling

Job Summary

The Operations Team Leader is responsible for supervising day-to-day operational activities, leading field and office teams, and ensuring high standards of data accuracy, quality, and execution across assigned projects. The role supports the Operations Manager by driving team performance, meeting operational KPIs, and ensuring smooth execution of traceability, recycling, and social impact initiatives.

Key Responsibilities

1. Operational & Data Excellence

• Ensure high accuracy and consistency across compliance, portals, dashboards, traceability system, and operational reports.

• Monitor daily operational performance and ensure all data entries are complete, accurate, and timely.

• Conduct regular on-ground audits, inspections, and quality checks to maintain operational excellence.

• Identify data discrepancies or operational gaps and escalate issues with corrective action plans.

• Ensure compliance with defined SLAs, SOPs, and quality standards across assigned operations.

2. Leadership & Team Management

• Supervise and lead operational staff and field teams, ensuring clear task allocation and accountability.

• Conduct regular 1:1 meetings, daily follow-ups, monthly operations meetings, and quality huddles to align team performance.

• Support team development through coaching, on-the-job guidance, and performance feedback.

• Foster a culture of discipline, ownership, and teamwork across all operational activities.

• Ensure team adherence to company policies, operational guidelines, and ethical standards.

3. KPI Delivery & Performance Tracking

• Execute daily operations in line with assigned KPIs and targets (quantities, quality, timeliness, and compliance).

• Track team performance against KPIs and report results to the Operations Manager.

• Support implementation of performance improvement plans to address gaps and underperformance.

• Ensure timely execution of operational tasks that directly impact client satisfaction and project success.

4. Innovation & Continuous Improvement

• Proactively propose innovative and practical ideas to improve workflows, field operations, social initiatives, and team productivity.

• Support implementation of new tools, processes, and operational enhancements.

• Identify operational bottlenecks and recommend solutions to improve efficiency and scalability.

5. Engagement & Social Responsibility
• Support and execute social enhancement programs and activities, ensuring proper delivery and documentation.

• Ensure social tasks and initiatives achieve measurable outcomes aligned with project objectives.

• Promote collaboration, accountability, and positive engagement across the team and stakeholders.

• Act as a role model in reinforcing organizational values and social impact goals.

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• 6. Professional Development & Personal Effectiveness
• Continuously improve English proficiency, communication, and analytical skills to above-intermediate level.

• Demonstrate strong time management, stress management, and adaptability, particularly when handling ad-hoc operational tasks.

• Maintain a solution-oriented mindset and the ability to work effectively under pressure.

Requirements:
Qualifications & Skills

• Bachelor’s degree or equivalent practical experience.

• 2–4 years of experience in operations, field supervision, or team leadership, preferably in waste management, recycling, logistics, or sustainability projects.

• Strong data handling skills with experience using dashboards, portals, and reporting tools.

• Proven ability to lead teams and deliver operational KPIs.

• Good communication, problem-solving, and coordination skills.

• Ability to work in dynamic, field-intensive environments.