Operations Team Lead

✨ Playtech Lima is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market Playtech offers cutting-edge, value added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. Playtech Lima represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.

1️⃣ Manage, control, and motivate assigned team members to hit goals and boost performance, ensuring top-quality service. 💪

2️⃣ Monitor service levels in real time during shifts to keep everything running smoothly. 👀

3️⃣ Ensure promotional and marketing activities are on point with the right equipment, attire, and vibe, following company policies. 🎯

4️⃣ Track and summarize daily performance of your team based on management objectives. 📊

5️⃣ Lead monthly team meetings & 1:1 sessions to give clear, constructive feedback, share updates, and plan ahead. 🗣️

6️⃣ Support operations team members in their daily tasks whenever needed. 🤝

7️⃣ Spot career growth opportunities for your team and help them achieve their goals. 🚀

8️⃣ Motivate and inspire your team to create a positive, trust-based, and collaborative environment. 🌟

9️⃣ Participate in onboarding new hires and assess training needs for current staff. 🎓

🔟 Coach team members on communication skills to level up customer service. 💬

📚 Education: Ongoing or completed higher education.

🌍 Language Skills: Advanced English (you’ll interact with global teams!).

💻 Computer Skills: Experienced user level (MS Office, email, etc.).

🤝 Team-Building Knowledge: Understanding of team creation and bonding principles.

🔗 Networking Skills: Great cooperation abilities, conflict resolution, and capacity to work with people from diverse cultures and viewpoints.

🗣️ Communication Skills: Ability to clearly explain work-related issues, company rules, and procedures.

💬 Strong Argumentation: Excellent reasoning and persuasion skills.

⚡ Quick Thinking: Ability to react fast, identify root causes, and find solutions.

📈 Management Know-How: Practical understanding of management and monitoring principles.

 

📌 Important to Know

⏰ Work Schedule: Since our operation runs 24/7, this role requires rotating shifts.

🏢 Work Mode: We work on-site! You’ll be based at one of our two locations: Magdalena or Miraflores.