Operations Team Lead

About Moniepoint

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.

Curious about what makes Moniepoint an incredible place to work?
Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role

As the Operations Lead, you are the strategic architect and execution driver behind the Company’s end-to-end payments operations. You will oversee the entire operations team; reconciliation & settlement and dispute resolution; transforming tactical workflows into a seamless, scalable engine that powers revenue growth and customer delight.

Key responsibilities

1. Strategic Operations Leadership

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• Define and articulate the operations vision, aligning team-lead roadmaps to corporate objectives (e.g., 50% market-share growth by 2025).

• Own the annual operations budget: optimize headcount, vendor spend, and technology investments to achieve cost-per-transaction targets.

2. Cross-Functional Governance

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• Convene a weekly “Operations Council” with team leads and key stakeholders (Product, Tech, Risk, Finance) to review performance, unblock roadblocks, and prioritize critical initiatives.

• Establish clear RACI frameworks and escalation matrices; ensuring 100% of high-severity incidents are resolved per SLA without finger-pointing.

3. Performance Management & Continuous Improvement

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• Champion Lean Six Sigma principles: drive at least two Kaizen projects per quarter to eliminate waste, reduce cycle times, and improve quality.

• Implement an operations scorecard (balanced across speed, quality, cost, and innovation) and lead monthly performance deep-dives.

4. Risk & Compliance Oversight

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• Ensure all operations adhere to CBN, PCI-DSS, and global regulatory mandates; maintain zero critical audit findings.

• Partner with Risk & Compliance to monitor control-effectiveness indicators and swiftly remediate any gaps.

5. Technology & Automation Strategy

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• Shape the automation roadmap: prioritize RPA, AI/ML, and API integrations that deliver ≥ 30% manual-effort reduction year-over-year.

• Collaborate with IT and Product to pilot emerging technologies and seamlessly integrate them into operations.

6. Talent Development & Culture

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• Recruit, mentor, and retain high-caliber operations talent; maintain an engagement score ≥ 85% and voluntary attrition ≤ 10%.

• Foster a culture of accountability, data-driven decision-making, and relentless customer obsession.

Core Competencies & Requirements

• Strategic Vision & Execution: Proven ability to translate high-level strategy into tactical roadmaps and measurable deliverables.

• Data & Analytics Mindset: Expert in KPI-driven management, comfortable with BI tools (Power BI, Tableau), SQL, and advanced Excel modeling.

• Operational Excellence: Deep familiarity with Lean Six Sigma, ITIL/ISO 20000 frameworks, and large-scale process standardization.

• Leadership & Influence: Exceptional at leading multi-disciplinary teams, fostering psychological safety, and driving cross-functional alignment.

• Regulatory & Risk Acumen: In-depth knowledge of CBN regulations, PCI-DSS standards, and global payment-network controls.

• Technology Savvy: Track record architecting automation roadmaps, integrating RPA/AI solutions, and managing vendor ecosystems.

• Communication & Stakeholder Management: Superior written and verbal skills, adept at C-suite presentations and negotiating with banking partners.

• Adaptability & Resilience: Thrive in fast-paced environments; adept at crisis management and course corrections under pressure.

What to expect in the hiring process

• A preliminary phone call with one of our recruiters.

• An interview with the member of the team

• An interview with the hiring manager