Operations Support Manager

Operations Support Manager – Bristol Airport

Aviation recruitment experts Optime Group are excited to be recruiting for an Operations Support Manager to join a major aviation services contract at Bristol Airport.

This is a key leadership support role, working closely with the General Manager and Operations Managers to ensure high-quality service delivery, strong financial control, and excellent people management across a fast-paced airport operation.

What’s on offer:

Salary: £40,000 per annum
Hourly equivalent: £19.23 per hour as you are employed by optime group
Location: Bristol Airport
Employment type: Temp to Perm (performance-based)
Weekly Pay
Full onboarding & site training provided
Opportunity to join a well-established aviation contract with long-term progression

Start Date:

ASAP (Any current employment notice will be accepted)

Key Duties:

Operational & Financial Performance
Support day-to-day operational performance in line with agreed budgets and KPIs
Assist in controlling costs while maintaining SLA delivery
Identify smarter working methods to improve productivity and net cost performance

Service Delivery & Client Engagement
Ensure consistently high service standards for passengers and airline partners
Monitor passenger feedback and support responses to complaints
Attend client, airline, and stakeholder meetings, proactively resolving issues
Maintain strong working relationships with key airport and contract stakeholders

Management & Team Support
Support the development of a motivated, high-performing operational team
Drive understanding of individual and team responsibilities
Assist Operations Managers and Duty Managers with performance management, attendance, and disciplinary processes
Provide operational resilience across FOH and BOH teams during sickness and annual leave

Resource Planning
Work alongside resource planning teams to develop effective shift patterns
Ensure labour is deployed flexibly and cost-effectively to meet operational demand

Health, Safety & Compliance
Support the delivery of high standards in Health, Safety, Quality and Environment
Ensure compliance with company policies across HR, training, finance, safety and security
Represent the business professionally with regulators, unions, service partners and airport authorities

Reporting & Data
Support production of daily, weekly and monthly operational reports
Assist with Power BI data analysis and performance reporting
Support incident investigations, delay reporting, absenteeism analysis and CAA / ECAC quality reporting

Requirements:

Minimum 2 years’ management experience, ideally within aviation, logistics or a similar operational environment
Previous experience in a support or operational management role is desirable
Strong communication and stakeholder management skills
Confident using Microsoft Office and operational reporting systems
Flexible, proactive and solutions-focused approach
Must be over 18 and have the Right to Work in the UK