Operations Support Associate

Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity?

We are looking for an Operations Support Associate to join the Refunds team. The ideal candidate will join a team that takes responsibility for identifying and reporting issues and following up on corrective actions to resolve differences and deficiencies.

What will you be doing?:
• Ensuring the correct flow of operations in the company by completing the refunds received in different countries where the company has a presence.

• Performing daily routines that include: Processing and ensuring the corresponding manual refunds within the established deadlines, contact with banks and processors for confirmation of refunds, analysis of reports and contact with the technical area to solve possible technical problems.

• Identifying and reporting issues and follow-up corrective actions to resolve differences and deficiencies.

• Managing tight SLAs and prioritizing workload according to urgency.

• Working closely with other departments of the company.

What skills do I need?:
• Bachelor’s degree in administration or any other related field.

• 2+ years of professional experience, preferably in a payments company.

• Fluent in English.

• Strong Excel skills, ability to handle large amounts of data, and to create reports.

• High attention to detail, excellent analytical skills, Systematic and well-organized.

• Ability to adapt to change quickly and multitask.

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!

Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.

What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!