Operations Support Assistant

Operations Support Assistant – Public Conveniences Cleaning Services

Location: Avenue Farm Depot, Stratford-upon-Avon (CV37 0HR)

Hours: 4-on/4-off shift pattern (8am–8pm)

Rate: £15.44 per hour + benefits

We’re excited to be recruiting two Operations Support Assistants to help deliver our brand‑new Public Conveniences Cleaning Services contract for Stratford District Council. This is a fantastic opportunity to take on a hands-on, people-focused role at the heart of a new service.

A quick look at the role

As an Operations Support Assistant, you’ll play a key part in the smooth running of daily operations across 13 public conveniences (7 in Stratford town centre and 6 across the wider district). Working closely with Supervisors and the Operations/Business Manager, you’ll help ensure our service is delivered safely, efficiently, and to contract standards.

This is a charge-hand style position, supporting and overseeing a team of 8 Cleaning Operatives, ensuring facilities are opened/closed on time, cleansed to specification, restocked, and maintained to high standards.

Your core responsibilities

• Support Supervisors with daily planning, workforce coordination and resource allocation.
• Ensure services are delivered on time, to specification, and in line with KPIs and SLAs.
• Identify and implement improvements to routes, efficiency and service delivery.
• Liaise with depot teams, colleagues and the customer to maintain smooth operations.
• Champion safe and compliant working practices, monitoring standards through CCTV, tracking and site checks.
• Ensure correct PPE is worn and support investigations into any safety or procedural breaches.
• Build positive customer relationships through clear and timely communication.
• Support and motivate Cleaning Operatives, recognising performance and promoting high standards in line with our values of Teamwork, Fairness and Respect.

What you'll Need

• A full UK driving licence (shared use of a van provided).
• Strong organisational skills and the ability to support a busy operational environment.
• Confidence working with people, monitoring standards, and giving clear guidance.
• A commitment to safety, service quality, and our values.

Our Values – #TFR

We live by our values every day:

• Teamwork – working together for each other
• Fairness – treating and being treated equally
• Respect – valuing each other for who we are and what we do

If you share these values and want to be part of a supportive team delivering an important community service, we’d love to hear from you.

Dedicated to diversity.

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.

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