Operations Support Analyst

Overview:

Job Title: Operations Support Analyst

Security Clearance: None Required

Location: Tampa, FL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

The Operations Support Analyst provides cross-functional administrative and operational support to C3EL’s Project Management Office (PMO), Finance, and Quality teams. This role supports procurement processing, accounts payable functions, project financial tracking, and maintenance of C3EL’s ISO 9001:2015-certified Quality Management System. The position is designed as an entry-level growth role with exposure to project operations, government contracting compliance, and continuous improvement processes.

Responsibilities will include, but not be limited to:

- PMO Support

• Process approved purchase requests; create and issue purchase orders in Unanet while ensuring documentation completeness and compliance with internal controls.

• Maintain procurement tracking logs; monitor vendor acknowledgments, shipping status, and delivery timelines; escalate discrepancies using structured problem-solving techniques.

• Assist in preparation of technical and cost proposals by compiling engineering inputs, formatting proposal documentation, and populating material cost data.

• Update project tracking tools and Estimate at Completion (EAC) documentation to support accurate forecasting and margin visibility.

• Coordinate travel approvals and bookings aligned with project budgets; maintain proper documentation and traveler profiles.

- Accounts Payable

• Establish and maintain vendor records in Unanet, including collection and review of required tax documentation (W-9/1099 compliance).

• Accurately enter vendor invoices and executive expense reports; ensure proper project and GL coding and adherence to documentation standards.

• Communicate with vendors and internal stakeholders to resolve discrepancies and maintain timely processing.

• Maintain organized, audit-ready financial documentation in accordance with company policy and internal controls.

- Quality Management System Support

• Support compliance with C3EL’s ISO 9001:2015-certified QMS, including documentation control and preparation for annual surveillance audits.

• Assist with development, revision, and standardization of SOPs, templates, and controlled quality records.

• Conduct documentation reviews of project and departmental deliverables to verify alignment with approved procedures.

• Track corrective actions and support continuous improvement initiatives through structured, data-informed analysis.

Minimum Qualifications:

• U.S. Citizenship.

• 0–3 years of experience in business operations, project support, finance, or administrative roles.

• Strong attention to detail and ability to maintain documentation standards and compliance requirements.

• Demonstrated problem-solving and critical thinking skills.

• Strong written and verbal communication skills with ability to engage internal and external stakeholders professionally.

• Proficiency in Microsoft Office Suite, particularly Excel; familiarity with Google Workspace and CRM/ERP systems.

• Ability to manage multiple priorities in a deadline-driven environment.

Preferred Qualifications:

• Experience with Unanet or similar ERP/accounting systems.

• Familiarity with government contracting environments.

• Exposure to ISO 9001 or quality management systems.

• Lean Six Sigma Yellow Belt certification or coursework in structured process improvement methodologies.

• Experience supporting procurement, accounts payable, or PMO functions.

Education:

• Bachelor’s degree in Business, Finance, Operations, Supply Chain, or related field preferred; equivalent professional experience will be considered.