Operations Support Analyst

About Coinflow

Coinflow is a next-generation payments company headquartered in Chicago, pioneering the way money moves globally. We enable merchants and marketplaces to accept payment methods across 170+ countries with instant settlement, AI-driven fraud prevention, and blockchain-based proof-of-delivery.

Backed by leading investors—including Pantera Capital, CMT Digital, Coinbase Ventures, Jump Capital, and Reciprocal Ventures—Coinflow recently raised a $25M Series A to accelerate our mission to modernize cross-border payments.

Since our seed round in 2024, we’ve achieved 23x revenue growth and scaled to a multi-billion-dollar annual transaction volume run rate!

The Role:

As an Operations Support Analyst, you will sit at the intersection of execution and optimization, balancing the manual tasks required for merchant onboarding with the strategic mindset needed to automate and refine our workflows. Your mission is to maximize the efficiency of our merchant onboarding process by assisting with merchant applications, configuring merchant accounts, and by implementing the scalable systems that serve as our company's "source of truth."

What You’ll Do

• Workflow & Queue Management: Own the "Pre-review" phase, including file preparation. Analyze trends to create workflows that maximize “In Good Order” rates and reduce manual touchpoints.

• Configuration Execution: Act as the primary point of contact for configuring customer accounts with our bank partners, ensuring configurations are standardized, organized and repeatable.

• Policy & SOP Architecture: Assist in writing, updating, and tracking SOPs to ensure our internal manuals reflect current workflows. Bring a data driven approach to help identify "process gaps" and suggest automation or tooling improvements.

• Data Integrity & Hygiene: Maintain "CRM integrity" by ensuring customer accounts fields are configured correctly and audit ready. Recommend new data points and identify process improvements to future-proof our account data.

• Periodic Review Support: Manage the queuing and assignment of periodic reviews, including the initial outreach for updated merchant documentation. Recommend refinement and automation to keep communication within SLA.

Required Qualifications

• 1 – 3 years of experience in FinTech, Operations or a start-up environment.

• Exceptional organizational skills with a "process-first" mindset (you enjoy making messy things orderly).

• Strong communication skills for managing bank-partner relationships and internal escalations.

• Ability to operate in the "gray area" and help define processes where they don't yet exist.

• Systems-level thinker with the ability to operate independently, ship technical solutions quickly, and iterate based on real-time operational feedback.

• Adaptable multi-tasker capable of managing competing priorities from multiple departments without compromising data integrity or "source of truth" standards.

Preferred Qualifications

• Hands-on experience with Google Apps Script, automation platforms (Make, Zapier), and CRMs (Salesforce, Attio).

• Experience building or orchestrating agent-based workflows and an interest in emerging AI technologies.

• Data-driven approach (basic Excel/Sheets modeling) to track handle times and latencies.

Join the team rewriting how money moves worldwide—and become a driving force in the $194 trillion cross-border payments market.