Operations Specialist

At Swyfft, we're reshaping the way home insurance and commercial package products are priced and bound. We've created an insurance experience that's smart, instant, and designed to deliver unparalleled customer service.

Our focus on lightning-fast quotes and seamless claims servicing is powered by cutting-edge technology and an Agent and Customer-centric approach that sets us apart in the industry.

Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive.

As we continue to grow and expand, we're on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If you're passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey, we welcome you to explore opportunities at Swyfft!

About the Position:

Old industry, Swyfft mindset, big opportunity. Join us while we continue building the future of insurance.

As we continue to grow, we’re looking to bring on an Operations Specialist to our team.

As an Operations Specialist you will be responsible for generating and managing various types of renewal quotes for our agent network. You will play a key role in our renewal process by creating competitive quotes for our agents to ensure they have the information that they need to make the best decision for their clients.

This is a fast-paced, detail-oriented, process-driven role that requires strong organizational skills and clear communication with internal teams and agents throughout the renewal process.

*This is a hybrid position that will be based out of our Tallahassee, Florida office requiring 3 days per week in the office. 

Some travel for day-to-day work, team meetings, and training may be required.

Key Responsibilities: (What you'll be asked to do)

Generate and manage alternative renewal quotes for Personal Lines policies in accordance with established pricing guidelines.

Experience navigating insurance quoting systems and portals to produce accurate, comparable quotes for agent review and make appropriate adjustments as needed.

Proactively communicate with agents regarding the status of their renewal quotes and provide guidance on next steps via phone and email.

Maintain accurate records of all quotes, adjustments, and correspondence in the agency management system.

Escalate quoting discrepancies, system issues, or pricing questions to the appropriate team member.

Support continuous process improvement by identifying and flagging inefficiencies in the quoting workflow.

Work closely with our sales team to build, manage, and grow relationships with new and existing agency partners.

Manage and resolve a high volume of Zendesk tickets and online requests from our agents.

Assist in facilitating book rolls, policy transfers, and agent reporting processes.

Provide general administrative and ad hoc project support for the operations and sales team.

Manage agent credentials and licensing in multiple systems including the Swyfft web portal, IMS (agency management system), and Hubspot.

The Successful Candidate: (What we're looking for)

You work well in a fast-paced, team-oriented environment.

You’re analytical and solution oriented.

You have exceptional attention to detail and ability to multitask.

You possess excellent written and verbal communication skills.

You enjoy taking initiative and rarely have to be asked to complete a task.

Some Requirements:

1-3 years of experience working in the P&C, commercial or other insurance businesses.

Tech savvy – you are able to pick up on internal systems and programs quickly.

Education:

High school diploma or equivalent.

Associate's or Bachelor's degree preferred.

Computer Skills:

We’re an MS Office environment (Outlook, Word, Excel, PowerPoint).

Experience using video and chat technology (MSTeams & Slack).

Hubspot, IMS, or related CRM and policy management systems.

Other:

Reliable high-speed internet connectivity required.

Designated quiet work from home space.

The typical base pay range for this role across the U.S. is: $50,000- $60,000/year + benefits.

There is a different range applicable to specific work locations. This salary range is a good-faith estimate of what Swyfft may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects annual compensation (as applicable) and does not include bonuses or other incentives that the company may choose to pay at its sole discretion.

In addition to base compensation Swyfft offers a comprehensive benefit package.

We Have a Great Benefits Package!

Medical, Dental, and Vision

Short- and Long-Term Disability (Company Paid)

Voluntary Long-Term Disability

Employee Life & AD&D (Company Paid)

Voluntary Employee, Spouse, and Child Life & AD&D

Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA)

401K with a generous matching contribution and no vesting schedule 

20 days of PTO annually (prorated based on hire date)

Company Paid Holidays and 2 “Choose Your Own Holidays”

It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

If you require accommodations during the application or interview, please contact Human Resources at [email protected], and we will make every effort to accommodate your needs.

Please Note: Swyfft Holdings, LLC is not accepting 3rd party agency resumes for this position, please do not forward resumes to our careers email address or Swyfft Holdings, LLC employees. Swyfft Holdings, LLC will not be responsible for any fees related to unsolicited resumes.