Operations Specialist, Mapping Operations

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

As a member of the Mapping Operations team, you will own and execute map validation operations to support new geographic expansions and maintain high-quality maps across existing markets. This role is hands-on and operationally rigorous, focused on planning, coordinating, and delivering large-scale map validation work through field operations partners, while continuously improving coverage, accuracy, and system robustness.

You’re excited about this opportunity because you will…

• Own end-to-end map validation execution for new geo launches and ongoing map maintenance, from planning through delivery.

• Design detailed operational plans, including scope definition, prioritization, timelines, and validation-mile targets.

• Assign and manage work across field operations teams, ensuring efficient utilization and on-time completion without direct people management.

• Train and enable field operators on tools, processes, quality expectations, and evolving validation scenarios.

• Track performance against key metrics, especially map validation miles, coverage, quality, and throughput.

• Identify new mapping and validation scenarios arising from real-world complexity and scale, and help operationalize solutions.

• Partner cross-functionally with Product, Engineering, Mapping, and QA teams to triage issues, resolve bugs, and close feedback loops.

• Continuously improve processes by refining workflows, tooling usage, and operational playbooks as the mapping ecosystem evolves.

We’re excited about you because…

• You bring strong operations ownership, with experience managing complex workflows across multiple stakeholders without formal people management.

• You are highly structured and detail-oriented, able to translate ambiguous mapping or geo problems into clear execution plans.

• You have a track record of hitting operational targets, especially in metrics-driven environments (e.g., coverage, throughput, quality).

• You’re comfortable working with field or distributed operations teams, coordinating work and driving outcomes through influence and clarity.

• You proactively surface gaps, edge cases, and failure modes, and work cross-functionally to resolve them.

• You communicate clearly and effectively with both technical and non-technical partners.

• You thrive in fast-moving, scaling environments where new geos, tools, and scenarios are constantly being introduced.

• Demonstrated commitment to safety, operational excellence, and data-driven decision-making.

• Proficiency with operational tools and platforms (Jira, Slack, Google Workspace, Linux, GitHub, or equivalents).

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.