Operations Specialist (BPay)

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

What is BPay?

BPay is a fiat money wallet built to support Binance's cryptocurrency business. BPay is designed as a fiat wallet to allow customers to hold and store their own funds. This would enable customers to open a wallet for purchasing cryptocurrencies on the Binance platform through verified, matching named accounts.

Responsibilities:
• Business Process Management: Work with process owners to develop Standard Operating Procedures (SOP), adhering to the standard / framework agreed within the operating office and operational risk team.
• Evaluate existing business processes and outline business process improvement/optimisation opportunities.
• Monitor and perform ongoing analysis on business processes related to productivity, quality and costs.
• Present process performance tracking reports and integrate feedback.
• Project Management: Identify delivery gaps, recommend process opportunities and drive internal projects to optimise delivery outcomes.
• Coordinate business process improvement strategies with internal stakeholders.
• Oversee all aspects related to the implementation stages of business process improvement initiatives.
• Collaborate both internal and external teams to achieve operation scaling up.
• Manage communication with 3rd party partners (solve customer issues, follow up on delays and pending items).
• Play a key role between BPay departments and outsourced departments (Customer Service, KYC/KYB central teams, etc.).

Requirements:
• 1-3 years and above experience with a Bachelor's degree in a business-oriented field, or equivalent practical experience.
• Preferable with internal or external consulting background.
• Hands-on experience of operational or business process management work experience, preferably in a financial services organisation.
• Strong coordination skills and strategic mindset for internal cross team collaboration.
• Proven experience in stakeholder management.
• Ability to identify and solve complex problems.

Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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