Operations Specialist (6 Months Contract)

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to know our team:

Agoda Homes – a core business line within Agoda – supports a wide range of non-hotel accommodation types, including serviced apartments, homes, private villas, farm stays, chalets, boats, and many more. While these accommodations were always available on Agoda, a changing market demands more focus on increasing supply and elevating their quality

The Opportunity

Agoda Homes Operations team creates and supports processes, systems & tooling for direct supply growth through market teams. They also work closely with cross functional teams within Agoda to scale up global supply optimization projects and make sure partners have good experiences using Agoda Homes products. They continuously seek for opportunity to improve existing processes and create new initiatives

In This Role, You’ll Get To

• Understand, optimize, and maintain our procedures, SOPs and systems to ensure efficient operation and troubleshoot any issues.

• Become a subject matter expert in our extranet, API and CRM platform

• Identify areas of inefficiently through process analysis and identify fixes through problem-solving utilizing data, internal systems and CRM tools (HubSpot)

• Collaborate and assist team with project tasks to improve efficiencies between departments and markets

What You’ll Need To Succeed

• Excellent problem solving and prioritization skills

• Fluency in English is a must

• Ability to communicate with multiple and varied stakeholders across the business

• Adaptable to new technologies and quick learner

• Ability to work in a fast-paced, dynamic, multicultural environment

• Strong problem solving and structuring skills

• Intellectual curiosity, ability to learn fast

• Strong attention to detail and ability to ask the right questions to ensure speed and accuracy

• Excellent communication and presentation skills

• Familiarity with working with Microsoft Excel

Would Be Preferred, But Not Required

• Experience working in operational role is a big advantage

• Experience with SQL

• Experience with CRM tools, e.g. HubSpot

We Offer

• Access to Agoda leading edge supply & data technology

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• Mentorship + various opportunities for advancement throughout the business

#Bangkok

Discover more about working at Agoda

• Agoda Careers https://careersatagoda.com

• Facebook https://www.facebook.com/agodacareers/

• LinkedIn https://www.linkedin.com/company/agoda

• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.