Operations Solutions Design Manager

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities:
• Initiate and analyze operations flow through data analysis, routing, and simulation to support operational efficiency.
• Design and evaluate operational solutions based on customer requirements, including solutioning for tenders and new business opportunities.
• Conduct operations network analysis and identify optimization opportunities for better performance.
• Manage onboarding plans and ensure smooth day-to-day execution for new customers or services.
• Coordinate with internal and external stakeholders on operational matters, including pricing discussions and basic negotiations.
• Design and develop new services or operational processes based on business needs.

Requirements:
• Bachelor's degree in related field such as business administration, management, or marketing
• Have 4-5 years working experience in Business Solutions or Operations Improvement or Transport Solution Design
• Multi-faceted knowledge in Operations, Commercial and Product
• Have experience to manage multiple project from scratch, especially in operations flow process
• Excellence in stakeholders management and communications skills
• Strong in data analysis, analytical thinking, and details oriented person

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