Operations & Security Technician - Night Shift

The Operations & Security Technician provides high level systems monitoring and troubleshooting for Novva Data Centers. This role serves as the first line of support for Novva customers as well as provides logistical support for the facility. Main areas of responsibility include monitoring of IT, mechanical and power infrastructure systems. Provide timely response with basic troubleshooting and escalations where needed. Follow established processes for resolution to incidents, onboarding of new customers, provisioning of security credentials, and escorting individuals into the data center as needed. Other duties include maintaining entry logs, performing perimeter and facility checks to ensure overall site security and cleanliness. Applicants should have excellent customer service skills with attention to detail. Onsite training will be provided over first
30 days of employment. 

Night Shift: 12-hour rotating shifts, including weekends. 

Location:  Sparks, Nevada 

Responsibilities: 

 High-level responsibilities include but are not limited to the following: 

Monitor and respond to onsite access activity via CCTV and access control software. 

Monitor and respond to alerts from various system monitoring tools 

Identify critical system issues with large scale impact and escalate appropriately

Provide professional and timely customer service 

Assist customers with troubleshooting and service requests. 

Respond to incidents and requests via phone and IT ticketing system 

Understand basic Windows application/OSI Layer 1 troubleshooting principles 

Provide support to internal teams 

Receive/offload facility deliveries 

Skills: 

Ability to follow established processes and procedures 

Tracking of all work via ticketing system 

Work and communicate effectively with others 

Understanding of data centers and the roles they play in industry 

Use and maintain knowledge base data 

PC / Windows / MS Office Savvy 

Able to lift up to 50 lbs 

Part 107 - Drone Certification. (Have or have the ability to obtain over first 90 days of employment) 

Relevant Data Center Certifications. (Have or have the ability to obtain over the first 90 days of employment)  

Education and Experience: 0

 Minimum: High School Diploma 

Preferred: Associates Degree and/or equivalent corresponding work experience in a Data Center space 

Behavioral Competencies: 

Project / team oriented 

Self-motivated and able to work alone 

Customer focused 

Attention to detail 

Positive and pleasant attitude