Operations Saas Service Assurance, AVP

Job Description:

This is a newly created, critical, Service Assurance role covering both Product and Projects.  The role ensures that Products and Projects are fit for Production and all preparatory work has been completed to ensure a successful transition into Business-as-Usual.  It collaborates with Engineering, Product, and Project teams to ensure this is the case.  The role engages throughout the Product and Project lifecycle ensuring Operational needs are met, testing is effective and operability is assured.  It collaborates with operational teams to ensure detailed review and approvals occur including DBA, Support, Operations, On boarding, and Upgrade teams  

This role manages a small team of analysts and PMO.   It challenges where operational risks are identified.

The role interacts with State Street governance and senior leadership.

The role will deliver:

• Contribute to end‑to‑end assurance of operational readiness

• Support the execution and analysis of Project and Product assurance

• Track and monitor Projects and Product Releases

• Perform risk reviews on global activities and apply appropriate governance

• Escalate to the Manager where significant risk is accruing

• Feed production‑incident insights into avoidance and improvement strategies

• Drive best‑practice evolution across operational processes

• Help integrate incident intelligence into Product development cycles

• Produce reporting for senior and executive management

• Conduct detailed SME reviews of products and projects

• Recommend and support adjustments to Project structure or approach when required

• Manage the Service Assurance process efficiently and on schedule

• Maintain scorecards for assessed activities

• Escalate risks when necessary

• Deliver monthly status reporting

• Issue situational Red Notices to highlight elevated risks to executive leadership

Requirements:

Bachelor’s degree in technical fields such as Finance, Economics, Mathematical Finance, Computer Information Systems, or relevant field Experience of Technical Projects/ Project Management Preference for Technical or hands-on development or Operational background Understanding of risks of Product Build and Product implementation from a structural and a technical perspective

Skills & Key Activities:

General:

Management oriented thinking, demonstrates perceptive skills in situations, can see the larger picture of issues Experience of OMS or Product development is advantageous

About Charles River Development

Charles River Investment management System in a platform that provides many Front-Office functions including Portfolio Management, Order Management and Execution, Compliance, Performance & Attribution, Modelling, Scenario Analysis, and Wealth Management.

We are part of the State Street Bank. State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we’re making our mark in the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in location, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers.

Interested in learning more about us? Visit our  www.statestreet.com www.crd.com LinkedIn page: State Street on LinkedIn

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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