Operations & Reporting Manager, Publications

Location: Warsaw, Poland
Hybrid model of work: 3 days in office, 2 remote per week

AstraZeneca is a major international healthcare business engaged in the research, development, manufacture, and marketing of prescription pharmaceuticals, as well as the supply of healthcare services. AstraZeneca is proud to offer a unique workplace culture that inspires innovation and collaboration. 
 

Based within AstraZeneca’s BioPharmaceuticals R&D division, the Publications Operations team is responsible for the management of the enterprise-wide Publications Management System (iEnvision), overseeing data management and reporting, delivering training to ensure procedural compliance, and coordinating the review and approval of scientific publications prior to external dissemination. 

The Operations & Reporting Manager partners with the Product Owner to ensure the iEnvision Publications Management System is well specified, documented, and continuously improved, while transforming operations data into actionable insights. In this role, you will translate business needs into clear user stories and acceptance criteria, coordinate configuration cycles and releases, lead user acceptance testing (UAT), triage support tickets, and maintain current workflow documentation.  

In parallel, you will support the Data & Reporting Lead by designing and maintaining user‑friendly Power BI reports and dashboards, automating routine reporting tasks, and strengthening data quality, governance, and compliance across the publications lifecycle. 
 

Key responsibilities 

• Support ticket triage: Monitor and triage tickets; perform initial analysis and reproduction steps; route issues to the appropriate teams (e.g., vendor, system administration); track SLAs and priorities; and drive issues to resolution with clear communications and root‑cause summaries. 
• Backlog and user story management: Support the Product Owner in eliciting requirements; write and refine user stories with clear acceptance criteria and non‑functional requirements; and maintain a prioritised, traceable backlog. 
• UAT planning and execution: Contribute to UAT strategy; create test plans, scenarios, and scripts linked to user stories; coordinate stakeholder testers; execute tests; capture defects; and validate fixes prior to release sign‑off. 
• Stakeholder engagement: Facilitate workshops; capture decisions, risks, and dependencies; prepare materials for governance forums; and deliver training and release notes for end users. 
• Data quality and compliance: Monitor quality checks and validation rules; ensure changes align with compliance, audit, and privacy requirements relevant to publications management. 
• Process and workflow documentation: Map and maintain end‑to‑end business and technical workflows; ensure version control and change logs are current and auditable. 
• Data modeling and maintenance: Support the Data & Reporting Lead in designing, implementing, and maintaining logical data models that underpin reporting and analytics, ensuring consistency, scalability, and data quality. 
• Power BI development: Design and develop Power BI reports and dashboards, including layouts, visuals, and data transformations using Power Query; create well‑structured DAX measures to support robust analytics. 
• Scalable analytics solutions: Build coherent, scalable reporting solutions that address cross‑functional needs and promote reuse of datasets and definitions. 
• Continuous improvement and metrics collection: Partner with the Data & Reporting Lead to define a KPI framework, establish data sources and refresh cadence, validate metrics with stakeholders, monitor trends, and drive continuous improvement actions. 

Requirements 

• Experience: 3+ years’ experience operating autonomously in a demanding environment, working with BI tools and supporting enterprise SaaS or workflow systems. 
• Organization & Judgment: proven ability to analyse and process information, manage time effectively, organise work, and maintain confidentiality 
• Communication: strong written, verbal, and interpersonal skills 
• Operational delivery: ability to translate business needs into requirements, plan and execute UAT, manage defects, and coordinate cross‑functional stakeholders through release cycles. 
• Ticket management: hands‑on experience triaging application issues, performing structured root‑cause analysis, and communicating clearly with users and vendors. 
• Documentation: ability to create process maps, data flow diagrams, and configuration guides, with disciplined version control and traceability. 
• Collaboration: ability to work effectively with diverse teams and to manage and prioritise multiple projects from conception to completion in a fast‑paced environment; flexibility to adapt to changing deadlines and priorities; openness to learning new tools and technical solutions. 
• Power BI capability: practical experience building reports and dashboards, including creating measures, performing basic data modeling, and using Power Query for data cleansing and shaping. 
• Tools: proficiency with backlog/ticketing tools (e.g., Jira, Azure DevOps, ServiceNow) and documentation tools (e.g., Confluence, Visio, Miro); strong Excel skills. 

Desirable requirements 

• Understanding of the scientific publication lifecycle and compliance considerations. 
• Experience with iEnvision or similar publications/medical affairs platforms and collaboration with vendors for configuration and releases. 
• Basic SQL  
• Awareness of data governance and privacy standards relevant to scientific publications. 

Date Posted

08-kwi-2026

Closing Date

21-kwi-2026

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.