Operations Regulatory Reporting Investigator

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are currently looking for an Operations Regulatory Reporting Investigator to join our growing Operations team! As Operations Regulatory Reporting Investigator, you will report directly to the Program Manager. You will be a key contributor in ensuring compliance with Federal Communication Commission (FCC) and State Public Service Commission (PUC) regulations regarding network outage reporting and governance processes. This position will work within the Network Operations team and will support Legal and Government Affairs in order to ensure Brightspeed’s adherence to federal and state reporting mandates.

As Operations Regulatory Reporting Investigator, your duties and responsibilities will include:

• Preparing initial and final outage reports for entry into FCC Network Outage Reporting System
• Preparing network reliability incident reports
• Analyzing FCC outage reports for reoccurring failures
• Reportable incident data analysis using internal ticketing systems
• Creating outage summaries from special requests received from the FCC Public Safety and Homeland Security Bureau (PSHSB) and State Regulatory agencies
• Coordinating and Creating E911 customer outage summaries
• FCC and State PUC mandated reporting compliance with attestation responsibilities
• Federal/State PUC, Regulatory, and Legal SME for network reliability and outage management
• FCC Part 4/State mandated outage tracking, validation, reporting, and processing
• Implementing policy guidelines for FCC Part 4 and State network outage reporting
• Reviewing FCC reporting center process changes for impact on FCC/State mandated reporting
• Utilizing Brightspeed’s Government Reporting System

WHAT IT TAKES TO CATCH OUR EYE

• Bachelor’s degree Telecom, Operations Leadership, Business, or related field, or equivalent work experience
• 5+ years of multidisciplinary experience, preferably in the Telecommunication Industry
• Technical knowledge of Network Equipment and Systems
• Ability to present information to executive management
• Ability to communicate at all levels of the business
• Excellent organizational skills with attention to detail, ability to work in a fast-paced environment, and work within and meet deadlines
• Proven skills and business acumen within a large organization
• Previous experience working with multifunctional teams
• Excellent Communication Skills, written and verbal
• Proficient in Microsoft Office applications

BONUS POINTS FOR:

• 5+ years telecom operations experience
• Established track record in managing complex processes and driving results
• Experience working with Federal and State Government Agencies
• Experience working with internal legal and government affairs personnel on complex outage scenarios

#LI-GF1

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice