Operations & Project Manager (DTC / eCommerce) for a Marketing Retention Agency

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.

Client Overview:

Our client is a U.S. retention marketing agency that provides fractional head-of-retention services to CPG subscription brands. They operate inside our clients' businesses, owning the systems, flows, and strategy that keep subscribers around longer and spending more. The work is methodical, high-leverage, and (intentionally) boring. They are a small, senior team that moves fast and holds a high bar for execution.

Role Overview:

We are looking for a Project Manager to be the operational backbone of the agency. You will own the systems that keep client work moving, internal communication tight, and nothing falling through the cracks. This is not a passive, check-the-box PM role. You will be the person who makes sure the right work happens on time, every week, across every client.

Core Responsibilities:

• Own new client onboarding end-to-end, including Slack channel creation, platform access provisioning, and assigning internal ownership across workstreams.
• Own weekly client meeting action items, including writing Slack summaries after every call and assigning clear ownership of next steps to the right team members.
• Manage and maintain client project trackers, ensuring timelines and deliverables stay on track throughout the week, not just at the point of review.
• Communicate and follow up on action items with the internal team, keeping the week's tasks on track and slotting in any new action items that come out of client meetings.
• Prep and distribute internal meeting agendas ahead of weekly client calls so the team shows up prepared and aligned.
• Send end-of-week client updates summarizing what was accomplished and what is ahead.
• Proactively build and automate processes for recurring needs (onboarding checklists, cadence for client communications, brand updates, etc.).
• Balance operational structure with AI proficiency, choosing tools and workflows that are easy for a small team to adopt and that meaningfully improve efficiency.

This role is open to all Latin America residents.

Requirements:
• 3-5+ years of project management experience in e-commerce, whether in-house at a brand or at an agency. You understand the rhythm of DTC operations, subscription businesses, and retention marketing.
• DTC e-commerce background is a MUST.
• Proven ability to thrive in a fast-paced, small-team environment where you are expected to own outcomes, not just track tasks.
• Strong written communication skills. You will write Slack summaries, client updates, and internal agendas constantly. Clarity and concision matter.
• Comfort working across tools like Slack, Klaviyo, Recharge/Skio, Shopify, and project management platforms. You do not need to be an expert in all of them, but you should not be starting from scratch.
• A bias toward building systems rather than doing things manually twice. If there is a repeatable process, you want to templatize it.
• Familiarity with AI tools and a genuine interest in using them to streamline workflows. We are not looking for someone who treats AI as a novelty. We want someone who sees it as a force multiplier for a lean team.

Why This Role Matters

Our retention strategists are deep in the work: building flows, analyzing cohorts, optimizing cancel experiences. They should not also be the ones chasing down action items and updating project trackers. This role exists so that our client-facing team can stay focused on the highest-value strategic work while you make sure the operational machine runs clean.