Operations & Project Coordinator (INFUSE Academy) (Remote, Contract)

OUR HIRING PROCESS:

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.

• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.

• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.

• From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.

INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy

About Us: INFUSE Academy is the Learning & Development department at INFUSE, a global B2B demand generation company. We build learning programs for internal teams and run a client-facing educational platform that helps B2B marketers and sales professionals achieve demand excellence. We're a small, fast-moving team within a larger organization – and we're entering an exciting growth phase. This role reports directly to the Head of INFUSE Academy.

Role Overview: As the Operations & Project Coordinator, you will coordinate the projects and workstreams running in parallel. You'll be the person who knows where everything stands, who's blocked, what's at risk, and what needs attention. We work with AI daily – from content development to process automation – and we need someone who already thinks in those terms and is eager to push further.

Key Responsibilities:

• Own project plans across multiple workstreams, tracking progress and ensuring deadlines are met.

• Coordinate with external, internal stakeholders, and team members to keep projects moving.

• Run regular status updates with the Head of INFUSE Academy and cross-functional INFUSE stakeholders.

• Track and report on KPIs – pull numbers from dashboards, spot trends, and present them clearly.

• Keep the project management system clean, updated, and useful for the team.

• Actively use AI tools to streamline your own work and help the team adopt them across workflows.

• Identify bottlenecks and process gaps – then fix them or propose solutions.

• Take ownership of results, continuously seeking ways to improve performance and hit targets.

What We're Looking For:

• 3+ years of experience in project management or operations coordination in a multi-workstream environment.

• Active, hands-on experience with AI tools – you already use ChatGPT / Claude / Gemini, or similar, in your daily work and are excited to learn and implement more.

• Strong coordination skills with the ability to manage cross-functional teams and keep multiple stakeholders aligned.

• Understanding of web or platform projects – you've been involved in a website redesign, platform migration, or similar initiative and can give meaningful feedback to designers and developers.

• Comfort with data – can work with dashboards, track metrics, and present numbers clearly to management.

• Tech-savvy and a genuinely fast learner – picks up new platforms and tools quickly.

• Excellent communication and relationship-building abilities, both written and verbal.

• Ability to work independently, take initiative, and deliver results under minimal supervision.

• Upper-intermediate or advanced English.

• Experience with n8n or similar automation tools is a strong plus.

• Familiarity with LMS platforms, B2B marketing, or edtech is a plus.

What We Offer:

• A unique opportunity to shape how a growing B2B learning platform operates and scales.

• The chance to develop leadership skills in a fast-paced, results-driven environment.

• A multicultural team of passionate professionals and a fully remote work setup (11 AM – 7 PM GMT+2).

• Continuous learning and professional development – it's what our team is built on.