Operations Picking Supervisor

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About the Role

Careem Grocery is a grocery delivery platform that offers customers access to a variety of supermarkets and convenience stores. As a Picker Supervisor, you will be responsible for managing teams of pickers and store support staff as they work to fulfill grocery orders for Careem.

What you'll do

• Manage inventory updates, including stock takes

• Ordering inventory and managing deliveries from suppliers

• Supervising pickers

• Supervise the store and oversee its requirements

• Ensure the POS system is used effectively

• Ensure the right riders get the right orders

What you’ll need

We are looking for a candidate with good work ethic, problem solving, and people management skills. You need to think on your feet and quickly solve challenging problems to ensure we deliver the best customer experiences.

• Experience in supermarket/convenience store management, with a minimum of 2-3 years experience

• Strong team management skills, with the ability to quickly address challenges

• Strong communication skills, with the ability to handle customers queries or challenges

• Strong problem solving skills, you must be quick on your feet

• Hands on approach, you work with your team

• Experience using computers, familiarity with Excel, Word, email