Operations Manager

About First Class Security:
First Class Security is a veteran-owned security company committed to providing high-quality, reliable security services to warehouses, apartment complexes, hotels, residential communities, and a wide range of other properties. Our mission is to deliver professional, dependable protection with a personal touch.

Position Summary:
We are seeking a seasoned Operations Manager to oversee daytime field operations for both armed and unarmed security officers. This individual will be a hands-on leader, responsible for maintaining operational excellence across multiple client sites. The Operations Manager will play a key role in building strong relationships with clients, supporting our field personnel, and ensuring all posts operate in full compliance with contract requirements and company standards.

Key Responsibilities:

Supervise daily operations of armed and unarmed security officers across multiple sites

Conduct routine site visits to ensure officers are in proper uniform, on post, and performing to expectation

Address and resolve operational or personnel issues as they arise

Act as the primary point of contact for clients during daytime hours

Assist with scheduling, shift coverage, and coordination with HR/recruiting when needed

Ensure compliance with post orders, SOPs, and any client-specific directives

Mentor and develop officers in the field to ensure high standards of professionalism and performance

Deliver quality customer service and foster long-term client relationships

Provide operational reports to senior leadership

Qualifications:

Minimum of 6 years of experience in the private security industry (preferably with supervisory or management experience)

Bachelor’s degree from an accredited college or university (required)

Armed Security License in the State of Tennessee

Strong leadership, communication, and interpersonal skills

Ability to work independently and manage time effectively in the field

Familiar with armed and unarmed security protocols and licensing requirements

Must have a valid driver’s license and reliable transportation

Able to pass background and drug screening

Preferred Traits:

Prior military or law enforcement experience is a plus

Bilingual (English/Spanish) is a plus

Strong problem-solving skills and ability to work under pressure