Operations Manager (Thursday-Saturday)

Reach Logistics is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations. Check out our parent company's website: http://pattern.com/

This is a full time role and will work on-site at our warehouse in Bethlehem, PA. The schedule is Thursday-Saturday 6am-6:30pm.

Essential Duties and Responsibilities:
• Be flexible to running the site during certain days and potentially months during launch year (2026) as we expand / grow into the building.
• Comfortable working in and leading a team in a live construction environment
• Oversee shift management and their teams of 250 workers total; oversee management staff of 4-5
• Assist in operations by working with General Manager, Assistant General Manager, and Operations Manager on other shift
• Pre-shift meeting with management team to plan for shift
• Responsible for ensuring that shift meets production goals and direct/indirect labor targets
• Send out shift report showing how the shift was executed along with details communicating why the team was able/not able to achieve its goal
• Provide guidance and support to supervisors with respect to personnel, quality, and safety
• Resolve employee relations matters and conflicts working with HR to develop sustainable solutions
• Daily meetings with team as well as direct reports to ensure changes, policies, and procedure updates are communicated
• Facilitate open communication between 1st and 3rd shift and between departments on shift to ensure teamwork to achieve common goal
• Promote a positive work environment through excellent verbal communication, listening, and promoting company standards
• Develop and implement operating methods and procedures designed to eliminate operating problems and improve process quality
• Help contributors understand and connect to our vision, mission, strategy and business priorities
• Ensure the safety of all team members by teaching, promoting, and exemplifying safety guidelines
• Overtime during peak periods

Qualifications:
• At least 5 years in supervisory role, preferably with a focus in a distribution center/warehouse environment
• Minimum of 1-2 years of operations experience in a warehouse/distribution, logistics environment
• Must be able to display effective communication to associate, management and executive staff members
• Prior experience creating and executing a shift plan
• Understanding of basic math and excel formulas
• Understands how important process control is to the business
• Flexible- Embraces Change
• Problem Solver
• Familiar with Warehouse Management Software to track and solve problems with orders
• Proficient use of Microsoft Office, including Excel, as well as Google Suite, Gmail
• Previous experience/knowledge of Workday preferred
• Ability to maintain confidentiality
• Ability to follow procedure, practice sound judgment and practice a fair and consistent management style

Physical Demands:
• Able to stand/walk for up to 8-12 hours
• Able to push/pull, bend, lift, stretch and reach both below the waist and above the head
• Ability to lift up to 50 lbs

Benefits:
• Medical PPO and HSA with employer match plan options
• Dental, Vision, STD, Supplemental Insurance plans
• Company Paid LTD and Life Insurance
• 401K match - Match 100% up to 3%, and 50% from 3.1% - 5%
• 4 weeks of PTO, accrued semi-monthly
• 8 company paid holidays
• Paid bereavement
• Stocked marketplace with late-night meal options
• Product Giveaways