Operations Manager

ReWorks Solutions

South Africa Remote permanent

Posted: February 24, 2026

Required Skills

Job Description

Position: Operations Manager

Location: Remote (Working US Hours - 9am-5pm EST)
Type: Full-Time

Key Responsibilities

• Oversee and manage daily front-end operations of the organization
• Serve as a primary point of contact for clients, families, and referral sources
• Communicate with doctors, clinics, and other healthcare professionals regarding referrals and documentation
• Support sales and growth efforts through relationship-building and follow-ups
• Conduct interviews and assist in hiring front-facing or operational staff
• Ensure smooth coordination between intake, scheduling, clinical, and administrative teams
• Monitor workflows to ensure efficiency and high-quality service delivery
• Handle escalations or client concerns in a professional and solution-oriented manner
• Track key operational metrics and provide regular updates to leadership
• Assist in developing and improving operational processes and systems

Requirements:
• Strong verbal and written English communication skills
• Confident speaking to clients, doctors, and professionals regularly
• Experience in operations, healthcare administration, ABA, or related field preferred
• Ability to manage multiple conversations and tasks simultaneously
• Professional, organized, and detail-oriented
• Comfortable conducting interviews and participating in hiring decisions
• Strong problem-solving and decision-making abilities
• Leadership mindset with the ability to take initiative
• Tech-savvy and comfortable working with CRMs, EMRs, Google Workspace, or similar systems

Benefits:
• Comfortable working U.S. hours
• Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

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