Operations Manager (Roadshows)

Location: Remote (US-based hours preferred)
Job Type: Full-Time

About the Role

We are seeking a highly organized and strategic Roadshow Program Manager to lead our national retail roadshow events, with a primary focus on Costco and Sam’s Club. This role requires deep operational expertise, cross-functional leadership, and a strong understanding of supply chain logistics. You’ll drive seamless execution from planning to post-event reporting—ensuring our brand is represented with excellence in every activation.

Key Responsibilities

Roadshow Program Management

• Lead strategic and operational planning for Costco and Sam’s Club Roadshow events.
• Own end-to-end event execution including inventory planning, logistics, site readiness, and post-event reporting.
• Coordinate across Sales, Planning, Operations, and Production teams to ensure timely, high-quality execution.

Kitting & Fulfillment Oversight

• Oversee kitting and fulfillment for roadshow kits to ensure timely and accurate delivery.
• Identify and mitigate operational risks to ensure continuity and quality.
• Optimize packaging, labeling, and distribution workflows in partnership with internal and external stakeholders.

Vendor & Partner Management

• Manage third-party logistics (3PLs), kitting suppliers, and software vendors to meet service-level agreements (SLAs).
• Establish KPIs and lead RFP processes to evaluate and onboard new vendors.

Team Leadership & Reporting

• Lead a small team of analysts supporting reporting and project tracking.
• Build and manage dashboards to provide operational visibility and transparency.

Cross-Functional & Executive Communication

• Serve as the primary operations lead for roadshows, regularly updating internal stakeholders and executive leadership.
• Present status reports, escalate issues, and propose solutions for continuous improvement.

Requirements:
• 5+ years of experience in retail operations, supply chain, or fulfillment management.
• Proven experience managing retail roadshows or large-scale in-store activations (Costco/Sam’s Club preferred).
• Strong vendor management skills including negotiation and performance tracking.
• Exceptional organizational and project management abilities.
• Strong analytical background; experience overseeing dashboards and operational metrics.
• Experience working with 3PLs, kitting vendors, and fulfillment partners.
• Comfortable thriving in a fast-paced, ambiguous environment with shifting priorities.
• Excellent verbal and written communication skills; confident presenting to leadership teams.

Preferred Qualifications

• Familiarity with inventory and order management systems (OMS)
• Experience with ERP tools like NetSuite
• Working knowledge of project management software like Asana
• Proficiency in Looker or similar reporting tools
• Understanding of transportation management systems (TMS)