Operations Manager, Research & Development

SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance.

Our brand promise, when you need to be sure, underscores our commitment to reliability, integrity and trust — enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.

SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH0002497458, Reuters SGSN.S, Bloomberg SGSN:SW).

JOB FUNCTIONS

• Ensures that the Quality Management System is implemented and maintained in accordance with the ISO 17025 standard
• Is knowledgeable of the scope of all processes under his/her supervision
• Maintains records and manages all aspects of testing activities
• Facilitates operational concerns
• Coordinates purchasing requests
• Manage operations to maintain or improve efficiency and quality of laboratory
• Ensures accurate and consistent testing procedures
• Hires personnel and oversees all employee related issues
• Determines technical training needs of personnel
• Conducts employee performance reviews and provides ongoing guidance for continued employee development
• Maintain a fair and positive work environment
• Represents organization to major customers, government agencies, and the public
• Communicate operational difficulties and delays to Client Service Department
• Communicate necessary changes or information to department personnel.
• Responds to customer inquiries and provides professional advice
• Ensures that all health and safety regulations are followed
• Contribute to and maintain an active safety program for all departments
• Organize and maintain documentation of all laboratory quality activities
• Report on the performance of the Quality Management System to senior management for review and as a basis for improvement of the system.
• Ensure compliance to ISO 17025 standards are maintained
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE

• 4-year degree in Microbiology/Chemistry/Food Science or a related field or equivalent work experience Required
• 7+ years previous experience in operations/ management role Required
• 3 plus years in a supervisory role Required
• Knowledge of LIMS Required
• Effective problem prevention and problem solving skills. Required
• Written and verbal communication skills necessary to cross multiple disciplines Required

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.