Operations Manager, Process Innovation

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

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Operations Manager, Process Innovation

We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited by the entrepreneurial challenges of designing and planning operational workflows for a rapidly scaling Core Operations team.

Today, our Process Innovation team acts as an internal consulting and implementation team to our broader Core Ops teams. As a Process Innovation Manager, you will play a key role in shaping how our operations run today and evolve for tomorrow. Reporting to the Sr. Director of Process Innovation, you’ll focus on uncovering opportunities to streamline workflows, reduce friction, and improve outcomes for both our delivery teams and the broader business. You’ll immerse yourself in day-to-day operations, build close partnerships with operational leaders, and translate what you learn into actionable insights. By connecting the dots across operations, Product Engineering, and Business Intelligence, you’ll ensure that improvements are both impactful and scalable.

The ideal candidate has a bias towards action, a strong sense of ownership, thrives in ambiguous situations, and enjoys driving cross-functional projects through to completion.

What you’ll do:

• Launch and lead high-impact projects—from discovery through implementation—driving process improvements, new initiatives, and customer experience enhancements, with the judgment to know when to pull in expertise and when to drive forward autonomously

• Define success metrics for initiatives, monitor performance, and identify when to adjust priorities and approaches based on data and results

• Foster strong relationships with Business Intelligence, Product, and Operational stakeholders across the organization to identify needs and deliver comprehensive solutions

• Drive organization-wide strategic initiatives and lead resolution of high-priority escalations by influencing cross-functional stakeholders and aligning teams without direct management authority

• Step in to support delivery teams as needed, leading projects or operations when internal capacity is constrained

• Act as a bridge between Product and Delivery, supporting new product releases by creating and maintaining SOPs, surfacing operational insights to inform product decisions, and ensuring smooth adoption and execution across delivery teams

Who you are:

• 4-6 years of experience in healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup preferred

• Proven experience executing complex strategic and operational initiatives with strong business acumen

• Self-directed, able to take ambiguous goals and shape them into structured work plans without heavy oversight

• Curious about new technologies (like automation and AI) and creative in identifying how they can be applied to solve operational challenges

• Deep understanding of business and financial principles

• Track record of driving results in fast-paced, dynamic environments

• A team player who can roll up their sleeves to support the team creatively while balancing the management of other projects through prioritization.

• Strong problem-solving skills, with the ability to analyze data and provide strategic recommendations

• Expertise in quantitative and qualitative analysis, including building complex Excel models; SQL proficiency is a plus

• Exceptional communication and interpersonal skills

• Relentlessly organized with meticulous attention to detail, exceptional project management and communication skills

• Passionate about mental health care, our mission at Alma, and diversity, equity, and

Benefits:

• We’re a remote-first company

• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans

• 401K plan (ADP)

• Monthly therapy and wellness stipends

• Monthly co-working space membership stipend

• Monthly work-from-home stipend

• Financial wellness benefits through Northstar

• Pet discount program through United Pet Care

• Financial perks and rewards through BenefitHub

• EAP access through Aetna

• One-time home office stipend to set up your home office

• Comprehensive parental leave plans

• 12 paid holidays, 1 Alma Give Back Day

• Flexible PTO

Salary Band: $110,000-$150,000

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.