Operations Manager - PM Shift

About the Role

In this role, you will be responsible for meeting the people, cost, and service metrics while driving strategic and tactical direction for a distribution campus within the organization. You will be Customer Curious as you support and improve the customer experience and satisfaction through key metrics related to merchandise, order throughput, accuracy, and customer satisfaction while ensuring people development is a top focus.
What You'll Do

• Drive accountability, standardize best practices and leverages support functions to optimize operational performance while meeting budgeted goals

• Ability to enhance our working together platform by driving a high performing team through performance and engagement

• Demonstrate ability to facilitate change and directional shifts; with the ability to make decisions and act without having all information available

• Establish and maintain effective partnerships within functional areas to maximize performance through peers and support functions

• Establish, plan, and implement the necessary employee engagement programs required to foster a culture of teamwork and continuous performance improvement

Who You Are

• Strong analytical skills, including ability to review data/processes and independently determine/implement solutions while driving distribution practices

• Strong problem-solving and decision quality: Able to use rigorous logic and methods to solve problems with effective solutions, an aptitude for critical thinking

• Strong communication and people skills, including the ability to build constructive and effective relationships with a broad and diverse group of business partners

• Understanding of Financial and Business Acumen to evaluate financial and business indicators and translate data into actionable information to drive results, proficiency in performance metrics

• Ability to build and sustain culture through the collaboration with team and/or business partners