Operations Manager - North

Everlast was founded in the Bronx in 1910 and we are proud of our rich heritage. With 60+ gyms across the UK & Ireland, we are dominating the middle market providing full service at the best price. Modern, aesthetic gyms built for people serious about training and results, recognized as the only HYROX Performance Center in the UK, combined with industry leading equipment, reformer pilates studios, VIP Brassmonkey recovery areas and an array of in-gym boutique group training concepts.

Role Scope & Travel Expectations

This is a highly mobile, field-based role covering either the North or South region, requiring flexibility to support peak periods, new openings, elevations and high priority focus gyms:

Regular travel across the region is required (typically 3–4 days per week on-site in gyms), including overnight stays depending on location and business needs.

Benefits

• Free Everlast Gyms membership
• 20% Frasers Group colleague discount
• Monthly Everlast Gyms Champions recognition programme
• Development opportunities and funded qualifications
• Performance‑linked incentives
• Career progression within a rapidly expanding brand

We are looking for two Operations Managers (North & South) who will be responsible for driving operational excellence across the Everlast Gyms estate.

This role is centred around our core operational pillars:

• Sales
• Secondary Spend
• Fitness
• Compliance / Training
• Cost Management

You will be accountable for reviewing, challenging, and elevating the processes, standards, and in-gym activity that underpin performance across these pillars.

Working closely with Area Managers, gym leadership teams, and Head Office support functions, the Operations Manager ensures that all clubs operate efficiently, safely, and in line with

Everlast Gyms’ brand standards, while also ensuring that commercial opportunities are maximised through strong operational execution.

Key Responsibilities

Standardising Our Operations

• Drive operational standards across all Everlast Gyms pillars.
• Review and challenge in-gym processes and key activities to ensure they are effectively supporting commercial performance.
• Conduct regular gym reviews, operational audits, and compliance checks covering all aspects of the business.
• Identify gaps in execution and implement clear, actionable improvements to elevate standards and consistency.
• Support gyms in delivering elevated standards in presentation, cleanliness, safety, and facility management.
• Influencing processes and day-to-day with standardisation and alignment across the entire estate at front of mind.

Hands-On Support & Delivery

• Work closely with Area Managers to support gyms in delivering operational priorities and resolving operational challenges.
• Provide hands-on operational support to gyms requiring additional focus, including new openings, gym elevations and performance improvement plans.
• Ensure operational readiness for new club launches, elevations, and peak periods.
• Support gyms with best-practice operational processes including facilities management, H&S compliance, and operational workflows.
• Ensure national initiatives and operational standards are implemented consistently across the region.
• Ensure follow-up actions from audits and reviews are tracked and delivered consistently.

Collaboration with Head Office & Support Functions

• Building positive contacts and relationships, acting as a key operational link between gyms, Central and Frasers Group Head Office support teams.

Data & Operational Insight

• Analyse PowerBi data across all departments, reviewing trends and highlighting high performers & at-risk gyms requiring immediate intervention, and translating these insights into action plans that you will deliver.
• Support in enhancing reporting to give greater visibility to gym teams and departments
• Provide constant, ongoing, structured recommendations to the Head of Operations to support performance improvement.

• Strong operational background, with confidence delivering training days, workshops and video content
• Comfortable working independently in a high-trust, high-reward environment
• Highly organised operator with strong problem-solving ability.
• Ability to work cross-functionally with Area Managers, gym teams, and Head Office departments.
• Comfortable analysing operational data and implementing improvements.
• Growth mindset, always looking to raise the bar with a solutions focused approach
• Resilient, adaptable, and able to thrive in a high-growth, fast-paced environment.

Our Values

• Think Without Limits – Move fast, be bold, and bring the team with you
• Own It and Back Yourself – Take responsibility, master the basics, and drive results
• Be Relevant – Stay connected to our people, our partners, and the planet

Due to high levels of interest, vacancies may close early. We recommend applying as soon as possible.