Operations Manager

"Why work for Pullman London St Pancras?

We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Reporting directly to the General Manager, you will play a pivotal role in overseeing the entire hotel operation, including Food & Beverage, Rooms Division, Guest Experience, Theatre, Meetings & Events, and Sales & Marketing. You will lead from the front, ensuring exceptional guest journeys, strong commercial performance and seamless operational delivery across all areas of the hotel.

This is a hands-on leadership role suited to someone who thrives in a fast-paced, high-volume environment and is passionate about people, service excellence and driving results.

What You’ll Be Responsible For

• Leading the day-to-day operation of the hotel and acting as Deputy to the General Manager
• Driving exceptional guest satisfaction and maintaining the highest brand standards
• Managing and developing Heads of Department to build high-performing, engaged teams
• Supporting revenue growth through operational excellence, sales initiatives and strategic planning
• Overseeing payroll, labour costs, budgets, stock control and financial performance
• Ensuring full compliance with Accor standards, audit requirements, Health & Safety and company procedures
• Collaborating closely with Sales & Marketing to maximise occupancy, events and business opportunities
• Completing Senior Duty Management shifts and responding effectively to operational challenges

About You

• Previous senior hotel operations management experience within a busy hotel environment
• Strong knowledge of Rooms, F&B and overall hotel operations
• Commercially aware with experience managing budgets, payroll and KPIs
• A confident leader who inspires, coaches and develops teams
• Passionate about delivering memorable guest experiences
• Flexible, proactive and highly organised with excellent communication skills
• Experience within an upscale or lifestyle hotel brand is advantageous
• Organisation and time management skills
• Strong leadership qualities
• Strong communication skills both written and verbal
• Administration and problem solving skills
• Ability to work to deadlines
• Customer focused
• Attention to detail
• Creative
• Driven towards maximising sales and meeting departmental budgets
• Use of OPERA Cloud and Delphi system is preferable

 

Benefits

• Two complimentary Bonus Breaks - benefit from a free one or two day break in another  Accor property in the UK each year
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Free meals on duty and access to hotel Gym
• Company pension
• Up to 33 days of annual leave per annum
• 10% Annual Bonus

• Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
• Pension Scheme: Secure your future with our contributory pension plan
• Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
• Complimentary Meals: Free meals provided whilst on duty
• Wellness Perks: Free access to the hotel gym
• Employee Assistance Programme: Confidential support available 24/7
• Annual Leave: Up to 33 days of annual leave per year (including public holidays)

Salary: £69,000 per annum plus 10% Bonus

The successful candidate must already have eligibility to work in the UK.