Operations Manager - Health Insurance Plan Subrogation

Job Overview

We’re looking for a strong people leader to oversee a Health Plan Subrogation Recovery Unit. In this role, you will lead a team of 15+ Subrogation Recovery Specialists, Case Development Specialists, and Legal Assistants supporting our Attorneys, with responsibility for turning case opportunities into meaningful recovery for our clients.

This role is centered on leading through others. You’ll own a defined book of business and be responsible for team performance, day-to-day execution, and building a culture of accountability and continuous improvement.

You’ll report to the Senior Director and play a key role in connecting strategy to execution, ensuring your team has clarity, structure, and support needed to perform at a high level.

Responsibilities

Execution & Operational Leadership

Translate team goals into clear, actionable daily priorities

Continuously prioritize work based on value, urgency, and case complexity

Focus the team on high-impact, recovery opportunities to improve outcomes and speed

Manage case assignments, workload distribution, and team capacity

Create structure and consistency in how work gets done

People Leadership & Development

Lead, coach, and support a team of 15-20 individuals

Invest in developing team capability over time through coaching and feedback

Set clear expectations and help team members understand what success looks like

Hold regular 1:1s, focused on performance, development, and removing roadblocks

Performance Management

Set measurable performance goals tied to recovery outcomes

Support the team in improving performance and overcoming challenges

Use data and case-level insight to monitor progress and guide decisions

Address performance gaps with clarity and a focus on improvement

Recognize and grow strong performers by expanding their opportunities

Continuous Improvement

Identify bottlenecks and areas for improvement in team workflow process gaps before they become problems, and drive the solutions

Partner with leadership to implement changes that improve yield, speed, and consistency

Encourage a mindset of ownership and problem-solving across the team

Experience

5+ years of experience in healthcare subrogation, claims recovery, insurance operations, or a closely related field

1–3 years of direct people leadership, supervisory, or team management experience in a performance-driven environment

Experience leading frontline staff against productivity, quality, and financial or operational performance targets

Demonstrated ability to manage day-to-day execution, workload prioritization, and performance accountability across a multi-function team

Strong working knowledge of subrogation workflows, claims handling, recovery processes, and case prioritization practices

Required Competencies

Strong people leadership and coaching skills, with the ability to set clear expectations, provide direct feedback, and build team accountability

Effective performance management skills, including monitoring results, addressing performance gaps, and recognizing strong performance

Strong operational execution and prioritization skills in a fast-paced, metrics-driven environment

Ability to use data, trends, and case-level insight to guide decisions and improve team performance

Strong problem-solving skills, with the ability to identify workflow bottlenecks and implement practical improvements

Clear written and verbal communication skills, with the ability to work effectively across team members, attorneys, and leadership

Strong attention to quality, accuracy, and compliance in day-to-day execution

Education

Bachelor’s degree in business, healthcare administration, insurance, legal studies, or a related field preferred

Equivalent combination of education and relevant subrogation, claims, or recovery leadership experience will be considered

License/Certification

No certification required

Preferred

Experience in a private equity–backed or high-growth healthcare services environment

Familiarity with case management systems and subrogation automation tools

Experience leading multi-function operational teams

Who is Intellivo?

As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while completely eliminating the need to fill information gaps through ineffective and burdensome outreach to plan members. With a 25-year history of excellence, Intellivo proudly serves more than 200 of the country’s largest health plans. 

Why work for Intellivo?

Imagine a place where your talent is treasured, and excellence is rewarded. Now imagine a collaborative culture where every voice is valued. We are a team united by solving some of the most complex challenges on the financial side of healthcare.

Amazing Team Members – Intellivators!

Medical Insurance

Dental & Vision Insurance

Industry leading health & wellness benefits

401(K) retirement plan

Competitive Paid Time Off

And More!