Operations Manager - Colorado Springs, CO

Title: Operations Manager

Location: Colorado Springs, CO

About Us

Paul Davis Restoration is a trusted leader in property damage restoration, helping residential and commercial clients recover from fire, water, storm, and mold damage. We pride ourselves on delivering exceptional service with urgency, professionalism, and compassion during difficult times. We are seeking a dynamic and results-driven Operations Manager to lead daily operations, drive business growth, and ensure exceptional service delivery. This role is responsible for overseeing all aspects of the business, including operations, financial performance, team leadership, and customer satisfaction. The ideal candidate is a strong leader with experience in restoration, construction, or a related service-based industry, who thrives in a fast-paced, high-accountability environment.

Key Responsibilities

Operations

Lead daily operations across departments to ensure efficiency, quality, and on-time project delivery

Monitor WIP, backlog, and job performance; address gaps and drive continuous improvement

Ensure strong communication and alignment across all teams

Financial Performance

Own P&L, budgeting, and expense control

Monitor cash flow, A/R, and overall financial health

Partner with finance and leadership to review performance and drive profitability

Leadership & Team Development

Develop high-performing team members (“A players”)

Coach leaders through regular one-on-ones, GS&Rs, and performance conversations

Build an accountable, engaged, and team-oriented culture

Sales & Growth

Partner with sales and marketing to drive revenue and market growth

Review performance, refine strategy, and participate in business development efforts

Maintain strong relationships with insurance partners and referral sources

Customer Experience

Ensure high customer satisfaction and quality across all projects

Resolve escalated issues quickly and professionally

Compliance & Standards

Ensure adherence to franchise standards, company policies, and insurance program requirements

Maintain participation in key carrier and TPA programs

Culture & Representation

Lead with integrity and uphold Paul Davis values, mission, and service standards

Represent the company professionally in the community and industry

Qualifications

5+ years of leadership experience in restoration, construction, or a related service-based industry

Strong understanding of restoration operations, including mitigation and reconstruction estimating (Xactimate preferred)

Experience with project management, business development, and customer service in a fast-paced environment

Proven ability to lead, coach, and develop high-performing teams

Strong communication, problem-solving, and situational leadership skills

Ability to manage multiple projects and priorities simultaneously

Solid financial acumen, including the ability to read and manage financial statements, budgets, and performance metrics

Proficiency in Microsoft Office (Outlook, Word, Excel) and ability to learn and operate industry systems (RMS, Xactimate)

Professional, composed under pressure, and able to handle sensitive information with confidentiality

Preferred Qualifications

Bachelor’s degree in Construction Management, Business Management, or a related field

5–10 years of experience in restoration or construction

Experience with sales and business development

IICRC certifications (WRT, ASD, etc.)

Formal leadership development or management training

Requirements

Valid driver’s license with a clean driving record (in accordance with company and insurance requirements)

Ability to successfully pass a criminal background check, consistent with applicable Colorado law

5+ years of leadership experience in restoration, construction, or a related field

Experience in project management, estimating, or operations within a service-based or construction environment

Ability to read, interpret, and manage financial statements and performance metrics

Strong leadership, communication, and organizational skills, with the ability to manage multiple priorities

Employment Benefits

3 weeks of paid time off

7 company-paid holidays

401(k) with company match

Medical, dental, vision, life, supplemental, and disability insurance options

On-the-job training to develop new skills

Vehicle stipend

Cell phone reimbursement plan