Operations Manager at Acron Villas

Operations Manager at Acron Villas

About us

Empiria Group owns, manages, and operates a distinctive collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels™ by Marriott International, located in some of Greece’s most iconic destinations: Santorini, Paros, and the Peloponnese.

With more than 30 years of expertise and a team of over 400 associates, Empiria Group is driven by a shared purpose: to create space for joy through elevated hospitality experiences. Our culture is shaped by four core values — finding joy, always elevating, exuding passion, and leading with purpose — guiding everything we do.

At Empiria Group, hospitality is more than a profession. It is a craft, a mindset, and a journey of continuous growth.

Role Overview

The Operations Manager is responsible for the overall leadership and operational performance of the hotel, ensuring consistency, quality and excellence across all areas of operation. Acting as a brand ambassador, the role fosters a strong culture of service excellence, accountability and continuous improvement. Through effective leadership, strategic planning and cross-functional coordination, the Hotel Manager drives operational efficiency, high levels of guest satisfaction and sustainable business performance.

Key Accountabilities

• Provide overall coordination and leadership of daily hotel operations across all departments, ensuring seamless collaboration and efficient execution.
• Ensure the consistent implementation and adherence to all operational policies, procedures and service standards across the hotel.
• Lead the property through internal and external audits, ensuring a high level of compliance and strong performance across all quality, health, safety and operational assessments.
• Drive the achievement of agreed performance indicators, including guest satisfaction, quality benchmarks and financial objectives.
• Support and actively participate in the recruitment, onboarding, training and continuous development of hotel employees, fostering a culture aligned with the hotel’s philosophy and service values.
• Personally oversee the management of complex, high-profile or demanding guest requests and effectively resolve escalated guest concerns to ensure service recovery and guest loyalty.

Requirements:
• Degree in Hotel Management, Hospitality or a related field.
• Minimum of three years experience in a senior operational role within a hospitality environment.
• Strong computer literacy with solid knowledge of hotel systems and PMS platform.
• Excellent command of Greek and English, both written and verbal; knowledge of an additional language will be considered an asset.

Candidate’s Profile

• Results-driven, proactive and resourceful professional with a creative and innovative mindset.
• Strong organizational and time-management skills, with the ability to prioritize effectively and meet demanding deadlines.
• Proven team leader with the ability to inspire, engage and develop teams towards the achievement of shared operational and business objectives.

Benefits:
At Empiria Group, our hotels are more than workplaces — they are environments where people grow, evolve, and find purpose.

• Private Health Insurance
• Company laptop & mobile phone
• Development & training opportunities
• A respectful and internationally oriented working environment
• Friends & Family Rates within company’s chain of hotels
• Exclusive Employee Discounts within company’s network of selected partners and local service providers
• Numerous employee recognition & engagement programs and actions (special experiences & scheduled events, employee recognition days, awards, and much more)

At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation. All applications are considered strictly confidential. After careful consideration of all the resumes received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​

You provide the Talent!

We provide the Space for Opportunity and Growth!