Operations Lead (Remote)

⏰ Shift Schedule & Work Setup:

• US Eastern Timezone (Night Shift in PH)
• 100% Remote – work from the comfort of your home

🏢 Job Summary:

We’re looking for a hands-on Operations Leader to help strengthen and scale our client’s regional operations. In this role, you’ll be at the center of execution—driving performance, aligning teams, and ensuring everything runs smoothly day to day while supporting bigger business goals.

This is a great fit for someone who enjoys balancing strategy and execution, thrives in a fast-paced environment, and is confident working with both local and global stakeholders.

🔑 Key Responsibilities:

• Lead and optimize day-to-day operations to ensure smooth, efficient, and high-quality service delivery
• Drive execution of key initiatives aligned with overall business goals
• Partner with cross-functional teams (Operations, HR, Support) to keep everything running seamlessly
• Build and manage strong relationships with customers, ensuring a positive experience and timely issue resolution
• Work closely with global stakeholders to maintain alignment and consistency across regions
• Track performance using KPIs and metrics, and turn insights into actionable improvements
• Support budgeting, cost management, and overall operational efficiency
• Ensure compliance with company policies and workplace regulations, and support audits when needed
• Provide guidance on employee-related matters, including performance, engagement, and escalations
• Identify gaps, risks, and opportunities, and take proactive steps to improve processes
• Help scale operations by refining workflows, SOPs, and team structures

Requirements:
💡 Skills, Knowledge, and Expertise

• Proven experience in operations leadership or a similar senior role
• Strong background in operations, stakeholder management, and team leadership
• Hands-on experience managing service delivery, workforce planning, and performance
• Comfortable working with global teams and stakeholders across time zones
• Strong problem-solver who can navigate ambiguity and make sound decisions
• Experience with process improvement, KPI tracking, and operational reporting
• Exposure to budgeting, cost management, or P&L is a plus
• Familiarity with HR processes, employee relations, and workplace compliance
• Experience with tools like HRIS, ATS, or workforce management platforms is an advantage
• Excellent communication skills, with the ability to influence and collaborate across teams

🌟 What Sets You Apart

• You take ownership and follow through
• You’re both strategic and hands-on
• You stay calm under pressure and solve problems effectively
• You build strong relationships and communicate with confidence
• You’re proactive and always looking for ways to improve

Benefits:
💻 Why You'll Love Working with Us:

• 100% Remote Work Enjoy the flexibility of working from anywhere!
• Paid Leave Take time off to recharge, starting upon regularization.
• HMO Benefits Comprehensive healthcare coverage as soon as you're regularized.
• Government-Mandated Benefits All statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided.
• Fun & Collaborative Culture Be part of a dynamic team that values creativity, innovation, and teamwork.

🚨 NOTE:

This is a full-time employment position and NOT an Independent Contractor arrangement. It comes with government-mandated contributions and benefits.

A background check is part of our hiring process and will be completed before moving to the job offer stage. We kindly ask applicants to have the necessary details ready in advance to keep things smooth and hassle-free.