Operations Lead

Who are we?  

A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era.  

Our universe is made up of award-winning business arms Brave Bison, Engage, SocialChain and MTM. And we’re underpinned by leading marketing training practice, MiniMBA, as well as our very own social-first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok.  

We’re a global collective who live and breathe digital, working with some of the boldest brands in the world to capitalise on the complexity that defines the modern marketing landscape.  

Our mission 

New platforms, new behaviours, new audiences, new trends, new technologies, new regulations—our clients’ worlds get more complex daily. Their agency partnerships shouldn’t. It’s our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them.  

That’s why we make it our mission to capitalise on complexity for our clients—across consultancy, capability and execution—by crafting dynamic digital solutions that outpace tomorrow’s challenges.  

Our values 

We’re a proudly diverse business comprised of deep specialists across media, marketing, training and technology. Although our skills, backgrounds and beliefs may differ, we are united by four core shared values: 

Bold Curiosity. 

We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients’ worlds and are always hungry to learn more about them, our specialisms and each other.  

Connected Clarity. 

We are focused in our collaboration — joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple. 

Positive Encouragement. 

We want to make working with us the best part of someone’s day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs. 

Constant Impact. 

We believe in outcomes over outputs. We’re goal orientated, results driven and data-led. We show up with passion every day. And we’re always honing our craft. 

Reporting to Central Operations, the Senior Business Manager (India), owns the end-to-end operational delivery for the India shared services hub across HR, recruitment, and finance support functions.

Acts as the primary in-country operational lead for BB UK managers, delivering expert support across talent acquisition, recruitment, employee management, compliance and office operations.

The role serves as the primary in-country escalation and advisory lead for India HR matters providing end-to-end support across the full employee lifecycle, while also overseeing the performance and effectiveness of the India shared service centre, including finance operations and controls, to ensure high-quality, efficient service delivery.

In addition, the role is accountable for overseeing the quality, consistency, and timeliness of outputs from the BB India team, ensuring standards are met, processes are adhered to, and service delivery aligns with group expectations and business priorities.

Key Responsibilities: 

Operations

Serves as the bridge between UK management and India teams, ensuring alignment in expectations, communication, and ways of working.

Acts as the primary escalation point for UK managers on quality issues, providing local support on performance management.

Partners with Central Operations to continuously improve processes, policies, and ways of working.

Provides cultural insight and guidance on employee expectations.

Drives the scaling of India operations in line with business growth plans.

Defines and monitors KPIs and SLAs to ensure high-quality, efficient service delivery.

Ensures consistent application of working arrangements in line with company policies and local requirements.

Manages relationships with local vendors (e.g. recruitment agencies).

People & HR

Leads and develops the local HR and Finance team, setting objectives, driving performance, and building capability

Contributes to the group people strategy, ensuring alignment with local market conditions in India and providing on-the-ground insight to inform decision-making.

Leads all India people operations across the full employee lifecycle, from hiring through to exit.

Oversees end-to-end recruitment activity, including sourcing, selection, background checks, and onboarding.

Provides market intelligence to support hiring strategy and compensation decisions, including salary benchmarking and local hiring practices.

Advises UK managers on Indian employment practices, HR policies, and compliance requirements.

Leads employee engagement, retention, and culture initiatives within the India team.

Ensures compliance with Indian labour laws and statutory requirements.

Oversees HR operations including employee records, HR administration, employee support, and exit formalities, supported by the wider HR function.

Oversees payroll processing and statutory contributions to ensure accuracy and compliance.

Manages employee relations cases locally, ensuring fair, timely, and complaint resolution.

Finance 

Owns the operational performance and governance of the India Shared Service Centre, ensuring finance service delivery across accounts payable, accounts receivable and management accounting support functions meets quality, productivity, governance, and SLA requirements.

Drives continuous optimisation of finance operations, focusing on process scalability, efficiency improvements, robust financial controls, and risk mitigation.

Skills & Experience

10+ years’ experience in operations or business management roles within a global organisation

Experience in a global marketing agency or professional services environment preferred

Proven experience leading shared services or offshore operations

Experience managing multi-functional teams across HR, recruitment, and finance

Strong knowledge of Indian employment law, compliance, and HR practices

Strong track record of scaling operations

Solid understanding of finance operations and controls

Experience operating in a matrixed, global organisation with senior stakeholder exposure

Excellent stakeholder management and cross cultural communication skills, with experience supporting international teams

Proven ability to drive process optimisation and continuous improvement