Operations Insights Specialist

Superside is looking for a solutions-oriented Operations Insights Specialist to join our Performance Team and help deliver exceptional creative experiences. In this role, you’ll be part of a core function in the Talent department, responsible for tracking insights, reporting on customer sentiment, and continuously improving project processes.If you have a customer-focused mindset, attention to detail, and a passion for insights, this role offers an exciting opportunity to make a meaningful impact.

What You"ll Be Doing :
• Track and analyze customer sentiment and concerns across active accounts, surfacing clear insights for action.
• Monitor customer interactions and project signals to identify early risks and escalation points.
• Support the Performance team in improving delivery processes, efficiency, and quality standards.
• Maintain accurate, up-to-date insights tracking across your project portfolio.
• Identify patterns and best practices across Creative Project Managers and Creative teams.
• Build deep knowledge of Superside’s project workflows and act as a go-to resource for process-related questions.

What You'll Need To Succeed:
• Strong attention to detail and a high standard for accuracy and quality.
• Clear, professional English communication skills, written and verbal.
• Analytical mindset with the ability to spot patterns and trends in qualitative and quantitative data.
• Confidence using Google Sheets; comfort working in Slack and similar collaboration tools.
• Ability to learn quickly and adapt in a fast-paced, operational environment.
• Previous experience in operations, performance, customer support, or service delivery is a plus.

Why Join us?

Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.

Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.

About Superside

Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.

Learn more at superside.com

Diversity, Equity and Inclusion

We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.