Operations Generalist

About The Team/Role

We’re looking for an Operations Generalist to support our Operations team in managing the end-to-end lifecycle of user agreements and signature validation.

This role will focus on reviewing user-submitted agreements and signatures, validating them against internal Standard Operating Procedures (SOPs), managing approval and rejection decisions, and executing the operational steps required post-review.

This is a detail-oriented operational role that plays a critical part in maintaining documentation accuracy and process integrity.

What You’ll Do

• Review user agreements and validate signatures against internal (Standard Operating Procedures) SOPs.

• Execute post-approval and post-rejection operational steps

• Maintain and manage tracking sheets related to agreement status and signature validation

• Coordinate with relevant teams to ensure a seamless user experience

• Monitor and maintain the overall health of the signature process and escalate inconsistencies

What You’ll Need

• Strong attention to detail

• High level of ownership and accountability

• Clear written communication skills

• Efficiency and consistency

• Uncompromising integrity and strong dedication to professionalism

• Ability to meet given targets

• Adhere to company policies, data privacy regulations, and confidentiality standards while handling sensitive information

Nice to Have

• Knowledge of Know Your Customer (KYC) and User Agreement Processes: Familiarity with KYC procedures, including reviewing user agreements, signatures, and onboarding documentation, is a plus.

• Experience with Cloud Platforms or Remote Tools: Familiarity with cloud-based tools (e.g., Google Drive, Dropbox) and remote collaboration tools (e.g., Slack, Trello)

• Adaptability: Willingness and ability to quickly learn new software or tools as required by the organization.

• Communication Skills: Strong verbal and written communication skills to interact with team members and respond to queries effectively.

• Familiarity with Data Validation Tools: Experience with tools or processes for validating and cleaning data.

Who Are We?

Thndr was founded with the dream to democratize access to investing through smart tech and human design, which is just a fancy way of saying giving anyone with a smartphone easy access to preserve and grow their wealth. At the same time, we’re promoting local investment products to propel the economies that we serve

History has shown that investing is the single greatest way to build long-term wealth—but before Thndr, only a very small percentage of people had access to investing due to:

• High barriers to entry - In the form of minimum account balances, brick-and-mortar onboarding, and low financial literacy.

• Irrelevant experience - Catered towards traders and financial experts, therefore alienating the majority of the population.

• Fragmented offering—Investment products are not gathered in a single outlet.

On our short journey we’ve validated that there is a need for our solution, as illustrated by these key figures:

• 3 million app downloads

• $8.8bn in annualized traded value

• #1 platform in terms of traded value

• 84% of our users are investing for the first time

• 65% of our users come from outside of capital cities and have previously had limited access to financial institutions

Building on our success with Thndr, we are continuing to change culture and break down barriers by launching Rumble, the first-of-its-kind subscription-based investment recommendations platform.

Rumble was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry’s top experts.

You can consider Rumble your new financial advisor. Going beyond traditional investment advice, offering long- and short-term investment recommendations and financial content through engaging articles and videos that can guide users on their financial journey and maximize their returns.

We’re proud of how far we’ve come and the size of our impact in just a few years - but we’re just getting started and are excited for what’s to come.

It’ll take a lot of passion, bold risks, and hard work to fulfill our mission of democratizing investing in MENA and giving everyone an equal opportunity to generate and grow their wealth.

At Thndr, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes. We’re looking for people that are hungry to become agents of change and that understand the huge responsibility associated with dealing with people’s money.

Join us if you’re ready to be one of the first to build the premier trading platform in the MENA region. Apply now and help shape the future of trading!