Operations First Line Supervisor

Arrow Specialties USA, LLC is a global leader in advanced materials and protective solutions. Our Aramids -Nomex® and Kevlar® - product portfolios, delivers high-performance innovations across industrial sectors, enabling safety, reliability, and efficiency in demanding environments.

We are currently seeking a Operations First Line Supervisor to join our team.

Accountable to meet shift performance expectations and provide administrative people leadership for shift team members.  Works with the Activity Coordinator Gatekeeper to coordinate shift activities in an optimal manner. Works with team members to ensure service requests are accurate and appropriate and makes appropriate adjustments to the planning and scheduling of operational activities off-hours.  Coordinates with Activity Coordinator Gatekeeper during normal hours.  Coordinates beginning and end of shift activities to ensure smooth transition.  Ensures sufficient scheduling/resources to operate plant, including overtime, changing work schedules, and prioritization of work.  Responsible for coaching and career development.   

Qualifications: 

High school diploma or equivalent with at least 5 years of manufacturing or related experience required 

Trade certification preferred 

Degree in Engineering or related field with at least 3 years of manufacturing or related experience preferred

Line of business experience required 

Process Safety Management (High Hazard Process) experience required

Responsibilities: 

Completes the requirements of the Performance Management Process for direct reports which is leveraged to support meaningful opportunities for leader/employee engagement.  This includes coaching and career development.   

Maintains a strong connection with the team fostering an empowered organization. Shows appreciation for employees and maintains a servant leadership mindset.  

Keeps active field presence and assesses work activities routinely to maintain awareness of plant needs and understanding of personnel behaviors.  

Accountable to drive adherence to EH&S standards, policies and procedures. 

Accountable to meet shift performance expectations such as production (net pack pounds) per the schedule and drive corrective actions to all failures when the performance is not met. 

Coaches team members on value assessment and prioritization of tasks and service requests and on the application of the Operations Dashboard (OPD) Task List and Logbook.  

Works with team members to ensure service requests are value added with clearly defined scopes, adequate troubleshooting information and properly entered into the appropriate system.  

Works with team members to make appropriate adjustments to the planning and scheduling of operational activities during off-hours and coordinates with Activity Coordinator Gatekeeper during normal hours.  

Performs appropriate on shift activities applicable to the Gatekeeper role during off-hours related to routing service requests originating within the plant to the appropriate work group or service provider.  

Acts as on-shift liaison to support functions for general activities and coordinates those interactions and related activities for the team during off-hours.  

Reviews work status with service providers and originators during off-hours and coordinates with Activity Coordinator Gatekeeper during normal hours.  

Determines if plans and/or procedures are required for service requests during off hours.  

Ensures the OPD Task List and Logbook are updated/adjusted as required.  

As required, provides coverage for the Activity Coordinator Gatekeeper.  

Ensures "beginning and end of shift" activities are completed to enable effective shift-change according to plant specific requirements related to Communication, Metrics, Shift Change Protocol, Task Assignment & Prioritization, etc.  

Ensures sufficient shift team staffing to safely operate the plant, i.e. scheduling of overtime, working with shift team to change work schedule, facilitates shift team to adjust priority and/or rescheduling of tasks, utilizing other available resources as needed, etc. 

Understand customer needs and drive high levels of quality, responsiveness and reliability for the customer.  

Capabilities Required for this Role (Knowledge Skills & Abilities) 

Ability to engage and lead others.  

High level of confidence in his / her decision-making skills.  

The ability to multi-task and prioritize workload.  

Can look at the big picture (production versus costs) and make the correct decision.  

Respected by work group in that they will not second guess his / her decisions.  

Excellent organization and time management skills to include prioritization, scheduling, and  

optimizing shift team skills and resources.  

Good knowledge of the work processes and enabling IT tools, i.e. OPD Task List & Logbook,  

Management of Change (MOC), etc.  

Has built positive working relationships with others across the organization and functional  

support organizations that enable other roles to be successful to perform their roles through influential leadership and coaching.  

Ability to value assess service request and coach shift team members when they are not  

aligned to current plant goals.  

Will not accept substandard work requests from others.  Coaches others on quality of their  

work request.  

Thorough knowledge of the plant process technology.  

Confident with current computer applications and skills. 

Learning agility - A personal drive to learn, pivot when necessary, and adapt to the ever 

       changing needs of our company in the face of a changing world and customer base 

Emotional intelligence - Being aware of your and others’ emotions and using that awareness to guide your interactions in a way that achieves our business goals 

Business judgement - Awareness, understanding, and navigation of our business to enable      

       improvement or development of solutions in your role that improve our business and our  

       customers’ experience 

Functional skills - The specific skills and experiences needed to deliver and accelerate in your current role and throughout your career 

Organizational skills - Having and using the knowledge of our organization’s systems,       procedures, and culture to identify issues and/or opportunities and take action on them in a way that meets the needs of customers and magnifies your impact 

Behaviors Required for this role: 

Inspiring trust - Earns the respect of others; follows through on commitments; authentic; open to feedback; acknowledges and affirms contributions of others. 

Actively listening - Knows what she/he doesn’t know; welcomes input from others; takes time to clearly understand and respond; allows people the time to express their point; open to influence. 

Self-driven - “Sense of purpose”; driven by a higher agenda; demonstrates the ability to elevate and remain objective; able and willing to take risks and do difficult things. 

Resilient - Does not fall to pieces at the first “blow” or failure; stays focused during organizational turmoil; handles pressure and does not take things personally. 

Collaborating with others - Empowers purposeful engagement;
“servant leader”; keeps things simple; engages individuals/team to achieve superior results; creates an atmosphere of value-driven
outcomes. 

Appreciating differences - Seeks out and surrounds her/himself with people who are and think differently; people want to work with and learn from her/him; broader awareness of the value of diversity and inclusion. 

Playing to win - Just won’t give up; finds a way when others find excuses; will not let obstacles get in the way; goes beyond "tolerating” complexity and grey zones. 

Accountable - Takes responsibility for actions; communicates with transparency; recovers from mistakes; owns their impact. 

 Arrow Specialties US, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please contact our Talent Acquisition team for additional information.