Operations Executive – US Ocean (FCL & LCL)

About Expedock

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential

About the Client

Our client is a US-based logistics provider recognized for delivering reliable, efficient, and customer-focused supply chain solutions. With years of experience in domestic and international freight, they support shippers through smart processes, responsive communication, and modern operational tools. Their services cover a wide range of logistics needs, ensuring that every shipment is handled with accuracy, transparency, and care.

What You'll Do:

Pre-Arrival Coordination & Arrival Notice Management

Receive pre-alert/shipment documents from origin offices or overseas agents.

Follow up with steamship lines for ISF confirmation, Arrival Notice, and freight invoices.

Review all charges (ocean freight, origin costs, documentation fees, amendments, etc.) and prepare accurate Arrival Notice billing.

Issue Arrival Notice + invoice to the consignee/broker minimum 7 days prior to vessel arrival (or immediately for late vessels) to ensure timely payment and avoid delays.

Customs Clearance & Last Free Day (LFD) Management

Coordinate with customs broker for clearance status and resolve any holds (exam, AMS, PGA, etc.).

Track Last Free Day for both demurrage (storage) and detention (container use) daily.

Proactively send LFD alerts and reminders to consignee/broker starting 7 days before LFD, then 3 days, 2 days, and daily countdown once inside 48 hours.

Escalate to management when consignee is unresponsive or LFD is at risk.

Delivery Coordination & Trucking Arrangement

Arrange delivery with truckers once cargo is cleared and available (or on wheels if live unload).

Coordinate with consignee/broker on delivery appointments, special requirements (liftgate, inside delivery, etc.).

Handle any delivery exceptions (refused cargo, storage orders, redelivery fees) and ensure additional costs are approved and billed to consignee.

Container Return Monitoring & Detention/Per Diem Management

Monitor empty container return status daily after delivery.

Follow up with consignee/trucker for proof of empty return before detention clock expires.

Calculate and bill any detention/per diem charges incurred due to late return; ensure payment is collected from consignee (never absorbed by us unless pre-approved).

Dispute incorrect carrier detention invoices when applicable.

File Closure, Cost Reconciliation & Customer Communication

Reconcile final carrier and vendor invoices against quoted/billed amounts.

Issue any debit notes for additional charges (detention, demurrage, exam fees, waiting time, etc.) and follow up for payment.

Obtain proof of delivery, close file in system, upload all final documents, and release final invoice to customer.

Act as single point of contact for consignee throughout the shipment: provide proactive status updates, answer queries, resolve issues, and ensure complete customer satisfaction.

What You Need:

2–4 years experience in Ocean Import Operations (FCL & LCL required)

Strong understanding of US import procedures including ISF, AMS, PGA holds, customs clearance, demurrage, and detention

Hands-on coordination experience with steamship lines, customs brokers, truckers, and overseas agents

Ability to track and manage Last Free Day (LFD) for both demurrage and detention

Experience handling delivery appointments, trucking arrangements, delivery exceptions, and cost approvals

Proficiency in freight forwarding systems/TMS 

Amenable to working the night shift (US - EST time zone)

Comfortable with having their productivity monitored through tools like Insightful

Excellent communication skills and a strong customer service mindset

High attention to detail and ability to handle multiple files in a fast-paced environment