Operations Excellence Manager (Initial Hygiene)

Are you a results-driven leader with a passion for operational improvement? Rentokil Initial is seeking an Operations Excellence Manager to join our Initial Hygiene team in Australia. This critical role focuses on the delivery, support, and development of our Initial Hygiene operations, with a primary focus on improving staff resource management and productivity.

This is a senior leadership role within our organisation and you will be responsible for ensuring our teams are meeting the servicing needs of our customers. This position requires in-depth operational and technical knowledge, and the ability to effectively manage change and positively influence our cultural journey towards improved performance. You will be responsible for reviewing existing tasks and procedures, identifying areas for continuous improvement, and leading the trial and deployment of new models. You'll also play a key part in listening to our front-line teams and developing our current and future leaders.

Key Responsibilities

Leadership & Innovation:

• Lead the digital agenda from an operational perspective, owning its impact and guiding its development and deployment.
• Collaborate with group stakeholders to provide operational input for infield technology development and ongoing update support.
• Source, develop, and contribute to both local and global category innovation plans.
• Support sales by attending customer-facing meetings and assisting with large tenders.

Service & Productivity:

• Develop and deliver new ways of working for the planning function in collaboration with other departments like sales, administration, and customer service.
• Systematically analyze opportunities for productivity improvement identified in our planning systems and lead the necessary procedural and cultural changes.
• Review and refine the quality and effectiveness of our technical training.
• Manage staff resources by understanding the reasons for turnover and developing plans to improve retention.
• Implement and execute a structured approach to resource management.

Training & Compliance:

• Support the migration of our training systems to U+ and ensure induction programs for all operational staff are structured and fully complied with.
• Ensure all company policies and procedures, including those for OH&S and Human Resources, are understood and practiced by all staff.
• Develop and maintain Standard Operating Procedures and Safe Work Method Statements in conjunction with SHE stakeholders.
• Actively get involved in activities and programs designed to improve health, safety, and the environment, such as team meetings and training.

Competencies & Experience

Essential Requirements:

• A business qualification (degree or diploma) or relevant experience in delivering scaled business.
• At least 5 years of experience in a business leadership role with profit and loss accountability.
• A proven track record of managing large teams and remote people management (5+ years of experience).
• Demonstrated ability to problem-solve and deliver solutions (5+ years of experience).
• Strong verbal and written communication skills and the ability to influence and build relationships at all organizational levels.

Required Competencies:

• Deliver Results: You set high standards and manage key milestones to achieve long-term objectives and exceed performance deliverables.
• Act Commercially: You analyze industry trends and influence others by simplifying complex business issues into clear commercial messages.
• Coach and Develop: You encourage people to take risks, ask questions to help them find their own answers, and recognize the ability and potential of your team members.
• Display Leadership: You gain the loyalty of others to a shared vision and develop a strong presence and influence across the team and wider business.

If you are a strategic, commercially-minded leader with the drive to improve performance and support positive cultural change, we encourage you to apply.