Operations Excellence Associate Manager

At HopSkipDrive, our goal is to create opportunity for all through mobility.

We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country.

Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.

Who We Are

We're the Operations Excellence team, a new group focused on improving processes across support, operations, and compliance and support expansion into new markets. We're building this team to streamline workflows, boost our company's performance, and ensure smooth operational scaling for growth, and are seeking innovative thinkers to help shape the future. This role will be instrumental in ensuring our operational readiness for new market launches.

• Lead small/medium cross-functional projects to plan and implement process improvements across support, operations, and compliance teams

• Work on operational tasks and projects related to the Operations Department

• Create and lead training programs to facilitate effective change managementCollaborate with product, finance, support, compliance, operations and legal to roll out improvements and manage stakeholder expectations

• Support the maintenance of our existing systems including notifying the team of changes, reporting and tracking bugs, and performing updates.

• Serve as both internal and external point of contact and liaison for key systems and vendor relationships.

• Analyze data to identify operational improvement opportunities and develop scalable solutions.

• Create success metrics that align with our company KPIs and department goals, and measure impacts of changes.

• Support with large scale cross-functional projects as needed

Who You Are

We're seeking a process-oriented professional with exceptional organizational and communication skills. You're a self-starter with an intense drive, strong work ethic, and a "get-things-done" attitude, ready to roll up your sleeves and tackle challenges. Your passion for our brand and mission shines through in your enthusiasm for enhancing our driver community. As a collaborative team player, you thrive in fast-paced environments and are excited about joining our new, growing team. Your adaptability, proactivity, and genuine desire to make a difference will be key in helping us build the most productive and caring community of CareDrivers in the world. With the following skills, you’ll make a tangible and immediate impact:

• Proven experience in operations and/or project management roles

• Advanced proficiency in Excel/Google Sheets and experience with data visualization tools like Tableau

• Demonstrated ability to dive deep into processes and become an expert in areas targeted for improvement

• Strong organizational skills and experience with project management tools such as ClickUp, Asana, or Jira

• Experience with automation tools such as Zapier, Integrately, or Make.

• Excellent written and verbal communication skills

• Self-starter mentality with relentless curiosity and ability to develop creative solutions

Our Investment In You

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role is $55,000 - 65,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.

HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.

* This role will be fully remote in one of the following states AZ, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI**