Operations Engineer

About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.

Summary

As an Operations Engineer, your primary responsibilities will include performing planned maintenances and troubleshooting application or infrastructure related issues in Netskope’s government accredited environments. The focus of such tasking is to ensure standards adherence and maximize customer uptime across all services. This will require individuals capable of working with teams to plan, schedule, perform, and validate production changes across multiple disciplines. Attention to detail and the ability to begin with ambiguity and end with a process are skills that will be highly regarded.

DUTIES AND RESPONSIBILITIES

• Linux Administration

• Perform ticket management. Record trouble tickets and assign based upon urgency and issue

• Perform, coordinate, and communicate network maintenances.

• Troubleshoot and resolve issues, under the guidance of internal service owners, and support deep-dive investigation.

• Create work effort estimates for assigned tasks and support prioritization and release management.

• Proactively identify and communicate active defects to ensure maximum service availability and performance.

• Participate in an on-call rotation to resolve application issues after normal business hours.

BASIC / MINIMUM QUALIFICATIONS

• Minimum of 3 years of Linux System Administration experience.

• Minimum of 3 years of Network Administration experience.

• Experience in Shell, Python, or similar scripting languages is a plus.

• Understanding of basic switching, routing, load balancing principles, and approaches to operating systems and services at scale.

• Proven ability to multitask and work within a fast-paced environment

• Good understanding and experience with Linux/Unix platform system administration

• Active US Secret clearance, or willingness and ability to obtain a clearance.

Education:

• Bachelor's degree in Computer Science or related field, or equivalent work experience

#LI-SC1

Compensation:

At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.

The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.

For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.

In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site.

Salary Range
$69,000—$140,500 USD

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.