Operations & Enablement Lead, Pro

About Fora

Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. Our comprehensive, business-in-a-box platform combines cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships, giving travel entrepreneurs everything they need to launch and scale successfully. At the heart of Fora is our mission: to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions.

Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City. In 2025, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work.

We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel.

About The Role

Fora is seeking an Operations & Enablement Lead, Pro to build and operate the systems, tools, and communications that support our growing Pro Advisor segment. This role sits within Advisor Strategy & Operations and focuses on creating scalable infrastructure that helps high-performing advisors grow their businesses.

You will design and operate the tools, lifecycle communications, and operational systems that power the Pro advisor experience. This includes building performance dashboards, templates and toolkits, automated workflows, and lifecycle communications that help advisors track performance, adopt key tools, and optimize their operations.

This role reports to the Senior Manager of Advisor Strategy & Operations and works closely with leadership within Advisor Experience as well as cross-functional partners across Product Operations, Community, Events, Training, Activation, and other business units.

This is a builder role. Rather than maintaining existing infrastructure, you will design and implement the systems that allow the Pro segment to scale effectively. This is a high-impact opportunity to elevate the Pro experience, directly enabling our top-tier advisors to grow their businesses will have a clear, measurable impact on advisor growth and tool adoption.

Key Responsibilities

• Own the operational execution of Pro advisor programs and communications, ensuring recurring initiatives run consistently and improve over time.

• Manage and optimize lifecycle communications and email campaigns, including testing, iteration, and performance analysis to continuously improve engagement and outcomes.

• Build and maintain enablement infrastructure that supports Pro advisors, including performance dashboards, goal tracking resources, CRM pipeline templates, and workflow tools.

• Develop scalable resources and templates that help advisors operate more efficiently and adopt high-impact tools and processes.

• Design and implement automations and no-code or low-code workflows that streamline operational processes and reduce manual work.

• Manage end-to-end campaign operations and lifecycle enablement through internal communication systems and tools.

• Document and maintain standard operating procedures for recurring programs, workflows, and communications to ensure operational continuity and scalability.

• Collaborate cross-functionally with teams across product operations, community, events, training, activation, and other business units to ensure enablement resources align with advisor programs and product capabilities.

• Analyze program performance and advisor engagement data to identify opportunities for optimization and new enablement tools.

• Support the operational foundation of the Pro segment so that communications, resources, and programs scale alongside advisor growth.

Requirements

• 2-4 years of experience in operations, enablement, or program management within a startup, marketplace, or member or community-driven organization.

• Demonstrated experience managing lifecycle communications or email campaigns, including testing, performance tracking, and iteration.

• Strong data fluency and analytical capability, including advanced spreadsheet work, dashboards, or operational reporting.

• Experience building tools, automations, or workflows using no-code or low-code platforms.

• Experience creating operational resources such as templates, toolkits, dashboards, or internal enablement materials.

• Comfort working independently while coordinating with multiple cross-functional partners.

• Ability to work in the United States and be based in or willing to relocate to New York City.

Strongly Preferred

• Experience designing workflows or resources with a strong advisor or user-centered mindset.

• Experience collaborating with cross-functional teams across product operations, community, events, or training functions.

• Strong written communication skills, particularly for operational documentation or advisor-facing resources.

• Familiarity with CRM pipeline management and operational tooling.

• Experience using tools such as Typeform, Canva, or Notion.

• Comfort experimenting with AI tools to improve workflows, productivity, or operational systems.

Compensation

Compensation for this role varies based on experience, with an indicative range of $70k–$100k + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.

• Unlimited vacation

• Health Insurance (including an option completely covered by Fora HQ)

• Dental & Vision Insurance

• Wellhub Memberships

• 401k plan with company match

• Commuter Benefits

• Supplemental Life Insurance

• Stock Options

This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.

Our Values

We’re forging our own path

Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.

We’re stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We’re here to serve

We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.

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WORK AUTHORIZATION

Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.