Operations Development Specialist

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

ROLE

As a Operations Development Specialist, you’ll play a pivotal role in elevating operational performance, shaping scalable solutions that positively impact our customers and partners.

We are looking for a highly motivated individual with exceptional problem-solving skills, strong attention to detail, and a passion for learning and embedding operational excellence into team workflows and decision-making. Reporting to the Service Excellence Improvement Leadership, you’ll be a trusted partner and go-to problem solver, helping the company scale initiatives effectively while maintaining agility.

WHAT YOU’LL DO:
• Deeply understand Service Excellence processes and systems to identify inefficiencies, bottlenecks, and gaps.

• Use data-driven insights to diagnose issues and develop structured, practical solutions that enhance efficiency and completeness, including investigating cases and interviewing service teams.

• Clearly document and communicate findings and recommendations to support continuous improvement initiatives and contribute to strategic decision-making.

• Manage stakeholders to ensure accountability and follow-through on key actions.

• Monitor developed solutions, building frameworks and reporting mechanisms that enable the business to operate with clarity and speed.

WHO YOU ARE:
• 3+ years of experience in operations, analytics, or a related field, preferably in a fast-paced environment.

• A fast learner, able to quickly understand processes and identify improvement opportunities to drive efficiency and better experience for our customers and partners.

• Comfortable working with data to uncover insights and develop recommendations, with knowledge of BI tools, such as Looker, Power BI or others (including creating and updating dashboards, etc) and SQL querying.

• A structured, proactive, and results-oriented mindset.

• Collaborative, resourceful, and confident in challenging assumptions constructively.

REWARDS & BENEFITS:
• Health insurance for the whole family, flexible working environment and well-being support and tools

• Extra days off, sabbatical program and days for you to give back for the community

• Training opportunities and free access to Udemy

• Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT:
• FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.

SCAM DISCLAIMER:
• It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.