Operations & Demand Planner (all genders)

About tonies::
tonies is the globally leading interactive audio platform for children with more than 10 million Tonieboxes and 125 million Tonies sold. The intuitive and award-winning audio system has changed the way young children play and learn independently with its child-safe, wireless, and screen-free approach. Tonieboxes have been activated in over 100 countries, the content portfolio includes around 1,400 Tonies in several languages. Since its inception,
tonies has achieved significant milestones, including listing on the Frankfurt Stock Exchange in November 2021 as well as a globally present team of over 550 dedicated professionals operating from various countries.

Joining our tonies team means being part of an inspiring mission to create innovative and meaningful experiences for children around the world. Together, we’re shaping the future of play, learning, and imagination.

You as part of tonies::
As Operations & Demand Planner, you will own end-to-end demand planning and core operations execution for the Australian & New Zealand market, balancing forecast accuracy, inventory health, and service level. The role connects local commercial plans to global supply decisions via a dotted-line interlock with the central office in Düsseldorf.

Your tasks and responsibilities will include::
Core Responsibilities

• Strategic Demand Planning: Build and maintain rolling weekly/monthly forecasts at SKU/channel level (Retail, eCommerce, Marketplace). Integrate POS/sell-through data, promotional plans, seasonality, and product lifecycles to optimize forecast accuracy and bias.
• Inventory & Supply Management: Lead inventory health across AU warehouses/3PLs and retail channels. Manage safety stocks, reorder points (MOQ/MPQ), and replenishment plans to maximize availability while optimizing working capital and reducing aged/obsolete stock.
• Supply Chain Execution & Risk Mitigation: Translate demand into supply signals for Düsseldorf and manufacturing partners. Proactively manage stock risks through substitutions, rebalancing, and controlled allocations while monitoring end-to-end inbound flows (Ocean/Air, Customs, DC-delivery).
• Logistics & 3PL Partnership: Collaborate with 3PL and logistics providers to ensure warehouse accuracy, timely dispatch, and smooth peak execution. Focus on inbound lead-time reliability and the reduction of expedited freight.
• Process & Data Excellence: Maintain ERP/planning tool integrity (e.g., Business Central/SAP) and master data hygiene. Drive automation in reporting (POS ingestion, dashboards) and establish clear SOPs for forecast sign-offs and exception management.
• Cross-Functional Collaboration: Act as the central interface for Sales, Marketing, Finance, and Global Supply Chain. Provide decision-ready insights on promotion feasibility, stock commitments, and margin impacts.

Key Performance Indicators (KPIs)

• Forecasting: Forecast Accuracy and Forecast Bias.
• Service Excellence: Service Level / Fill Rate, OTIF performance, and Stockout/Backorder exposure.
• Inventory Efficiency: Inventory Turns, Days Inventory Outstanding (DIO), and Aged/Obsolete stock reduction.
• Operational Reliability: Inbound Lead-time Reliability and Expedited Freight reduction.

What we are looking for::
• Professional Experience: 7+ years in Demand/Supply Planning, Inventory Control, or Retail Operations (FMCG, Consumer Electronics, or Toys).
• Retail & Compliance: Proven track record with major retailers, managing vendor compliance, replenishment, and OTIF scorecards.
• Technical Proficiency: Advanced analytical skills (Excel/Sheets) and hands-on experience with ERP/Planning tools (Business Central, SAP, or Jedox).
• Planning Expertise: Strong background in POS data analysis, promotional uplift modelling, and lifecycle planning (NPI/EOL).
• Operational Logic: Expert in balancing commercial growth with working capital, service levels, and 3PL/import logistics.
• Communication & Matrix: Ability to align local stakeholders (Sales, Finance) and global teams (Düsseldorf) on risks and actions.
• Mindset: Structured problem-solver who excels in ambiguous environments and builds processes from scratch.

Good to know::
As part of our principles, we are committed to supporting inclusion and diversity at tonies. We actively celebrate our colleagues’ different abilities, ethnicities, faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us. 

We look forward to hearing from you!

Mark Duggan
Managing Director Australia & New Zealand