Operations & Customer Services Administrator

Job Title: Operations & Customer Services Administrator

Location:  Manchester 

Role Type: Northwest

First Intuition (FI) is a fast-growing, innovative education provider committed to delivering outstanding learning experiences.  At FI, our commitment to excellence is driven by our core driving principle of putting people first.  We take pride in nurturing talent, fostering growth, and providing unparalleled support to our students, clients, and team members, ensuring they can thrive personally and professionally. 

Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances. This approach has led to First Intuition being awarded an ‘Outstanding’ rating by Ofsted. 

Job summary: 

This role will be focused on providing high-quality service to our clients and students who primarily study at the Northwest centres. This is a busy role and will involve flexibility and the ability to prioritise tasks to deliver operational support for staff within the Northwest centres and wider community.

Duties and responsibilities to include:  

You will work closely with colleagues to ensure that core operational processes are completed for the Centre. you must enjoy working in a fast-paced environment and be a great communicator – verbally, on the phone and through online chat channels. The post holder’s role will be to ensure effective and professional liaison and communication with tutors, skills coaches, administrative and external customers, to facilitate the smooth running of day-to-day activities, through the delivery of established processes.

This role reports into the Head of Operations & Customer Services (Northwest).

Student Services

Serve as the main contact for student enquiries, offering guidance on course administration.

Maintain accurate student records, including bookings, exam results, payments, and materials.

Provide proactive support such as exam reminders and tutor coordination.

Client Services

Act as the first point of contact for employer enquiries and provide administrative support.

Coordinate with regional centres to support national clients.

Maintain records for sponsored students and assist with reporting and study pathway updates.

Support Account Managers with data collection, invoicing, and feedback handling.

Business Support

Assist in planning and marketing to support growth.

Produce reports and gather feedback from students and clients.

Maintain marketing materials like brochures, website content, and email templates.

Centre & Course Operations

Support course setup in CRM, room bookings, and material preparation.

Help with enrolment, student queries, and access issues.

Maintain shared spaces and assist with course delivery logistics.

General Administration

Manage emails, calls, appointments, and follow-ups.

Maintain admin systems and order course materials.

Support exam delivery and invigilation.

Provide lone working cover and assist with other tasks as needed.

Qualifications and skills: 

Essential: 

Experience of administrative/customer service within an office environment.

Effective communicator with excellent interpersonal skills.

Confident and professional in dealing with clients and colleagues.

Strong organisational, problem solving and time management skills.

Desirable:

Experience of invigilating computer-based exams.

Experience of apprenticeship standards and programmes.

Experience of the accountancy and finance sector.

Benefits: 

25 days annual leave (based on fulltime hours) PLUS bank holidays 

3 FI Days per year 

Hybrid working available, equipment provided for homeworking 

Flexible-working positive employer with a range of family-friendly policies 

Employee Assistance Programme: 24-hour confidential access to counselling and support services 

Competitive Pension 

Private Medical Insurance 

Training and development opportunities 

Long term career prospects in a growing company 

Employee perks including a range of discounts to suit your lifestyle 

We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.   

First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.